I read online about Trek and knew where it was in Goleta, CA. On Friday I came in and the staff, especially Roger, was very helpful. Even at time of delivery I still got plenty of pointers and helpful advice.
The store is very clean and well stocked. The team is always helpful and friendly. Jerry has been a great partner and very supportive of the trail project at Rancho Alegre and the NICA program and team.
Recently I visited the Trek store for first time. I was greeted by Jerry. He listened to my needs and spent a good amount of time explaining a variety of products to me. I found the store to be very inviting and well stocked for the cyclist. Mostly though, I was impressed by Jerry's knowledge, friendliness, and outstanding customer service.
I brought my bikes due to brake failure. The service team treated me exceptionally well! The team had my bikes expertly repaired and back on the road is a very reasonable amount of time.
I needed a back tire and a general service. John(Martin) took me in right away. He changed the tire and we agreed to do a service in a few weeks as he determined that the the bike is in good shape.
Excellent! And he is.