I love the trek bikes and the people in the store are very helpful and accommodating. If we have a question or a need they are there to take care of it.
The Staff is always friendly and helpful! Phil remembered my name when I returned to the store after 4 months! They provided excellent service and kept me informed of the progress.
Quickly repaired a front tire flat with a new tube and slime. The Santa Rosa Trek team genuinely care about servicing my Electra Townie ebike and using quality replacement parts.
The staff is always friendly, and the products are great quality and built to last even with constant use. It can get a tad pricey for some items, but the quality is worth the cost
Joaquin was wonderful! He moved my bike pack, bell, and seat from my old bike to my new bike, mounted a water holder on the new bike, and explained the need for a new, safer helmet. He also patiently adjusted the bike seat so that it was the proper height and tilt for me. I never felt rushed or pushed into buying the bike or the bike accessories. Thank you, Joaquin for a most pleasant bike-purchasing experience!
Phil and Matt were very helpful in selecting a bite and working with me to size it appropriately. Not only were they knowledgeable, both were very fun to work with!