Quick and efficient! I really liked that I could reserve the bike online without paying, so that I didn’t have to worry about the bike being sold but also didn’t have to financially commit until I saw it.
I really like Phil at the Santa Rosa store. I went there over the weekend to purchase a bike. Phil spent a lot of time explaining features and getting me properly fitted, working within my budget and getting me out the door the same day. He offered up some great bike accessories including a lock and theft prevention devices. Really loved the experience and the bike itself, also wonderful. Any day you get a new bike is a great day. I love Trek.
I love the trek bikes and the people in the store are very helpful and accommodating. If we have a question or a need they are there to take care of it.
The Staff is always friendly and helpful! Phil remembered my name when I returned to the store after 4 months! They provided excellent service and kept me informed of the progress.