The young lady that helped me while dropping off my bike was extremely helpful. I appreciated her knowledge and input. The guy that took care of me when I picked it up was again, helpful, efficient and friendly. It wa s agreat experience.
This store was the only one that had the electric bike I wanted in stock. I called and they assembled it so that I could test ride it. There is also a bike trail right in back of the store which was great for a longer test ride. Everyone I encountered in the store was fabulous and friendly! Cyndi and Clay were both amazing to work with! Clay rechecked the bike before I left to ensure it was perfect and even helped me load it in the car. I was so happy with the service I received!
The sales technician Cindy was fantastic. I have rode my whole life but now have disability in some areas. She helped me to find a bike that I can get on easily and also one where the pedals won't slip off my feet. Cindy also set up my handle bars and literally put the bike in my SUV for me. She even removed the front tire so that it would fit. Wonderful employee and person. Schererville Trek customer for life. Thank you.
Professional staff that listen and try to fix problems. Did an excellent job of tuning up a used bike so I could give it to my grandson on his 12th birthday.