I was so happy with both the service and products. Marybeth was so helpful and was able to help me out in assembling my bike within a short period of time. That allowed me to get in some riding asap. So very much appreciated!
Of course, before leaving I took advantage of a great sale they had on for bike clothing which was an extra bonus. š
I went in on a particularly busy Monday, and while the staff was clearly overwhelmed, they were very attentive to my needs and made every effort to assist other customers, as well. They answered all of my questions and helped me find what I needed.
Iām incredibly grateful for the outstanding service I received at Trek. Even after a year, they serviced my bike free of charge and provided new brakesācompletely exceeding my expectations. The team was friendly, professional, and went above and beyond. Thank you for your amazing support and commitment to your customers!
The person who helped me was kind, especially when he found out I am new to the sport and feeling intimidated getting started. He showed me around and also gave me info on training groups that I could get involved in. I wish that I'd had more time to talk with him. I will certainly be back.
Quality bikes that have performed well for us for years.
Like having a local store we can go to if needed, or buy more bikes from. With this last purchase I have now bought six e-bikes from Trek Shawnee.
And the staff at the store has been great to work with.
Yes, quality stuff is a little pricey, but I've found it all to be worth it.
I appreciated the wonderful service I received from the technician who helped me determine if I needed a new tire or just more sealant. I asked about how to get dried sealant off the carbon frame and she started cleaning it with the bike wash, which I immediately bought! Great service!
Great personal. Had my bike tuned up. Thorough examination of all the components and what may need special attention.
Turnaround was as promised. Bike performs great.
Very happy, will go there from now on.
I went in for a bike fit with Dean. Iāve had bike fits before, but this one was by far the most thorough. Dean was attentive, knowledgeable, and really took the time to listen. I had been dealing with pain in my left knee, and since the fit, the discomfort has noticeably subsided. Highly recommend!ā