Service was brilliant 5 star
Pick my bike Saturday and everything about is great
And that’s down to Pete …!!
What a great guy spent time with to make sure I’d got the right bike for my needs and fitt
Would 100% recommend
Bit of a teething problem with my recently purchased Domane
Contacted the staff at the Shrewsbury store. And as ever they were professional, courteous and quickly resolved the issue
Can't recommend these people highly enough
Thanks everyone
Mr M Pound
You stock a good range of high quality products, that I might be interested in. However, what has stood out for me on the (increasing) occasions I have contacted you (remotely or visiting your premises), is the quality of customer service. Your people make me feel as though all that motivates them, is to help me understand what products are available ‘out there’, which of them might best meet my needs, how I can best fulfil my need, without the slightest pressure to go for a particular product or service, or, when I have decided, to purchase from yourselves. I have another cycle shop closer to home which is my ‘usual, and they are as good, but they stock different brands, and have a different emphasis. I came to you for a Brompton, I purchased a Brompton G-line electric direct from Brompton (after trailing with yourselves and on your advice) and had it delivered to you for assembly etc. You went through considerable efforts to overcome a problem that required multiple engagements with Brompton, which resulted in a slightly delayed, but perfectly readied bicycle. You did not raise a charge because of the delay I had suffered. I feel as good about you as a supplier as is possible, and if you were my ‘local’, I would unreservedly give you my custom, and I recommend you to everyone who might be interested in your products - again without reservation.
Very friendly and helpful. I spent almost 2 hours there testing bikes and they helped me through the whole process.
I bought the bike and the person helping me personally delivered it to my house the same day.
Absolutely fantastic service, and lovely staff.
Just the ease of buying a bike the staff are experienced and laid back the adavisor let me try the bike and trusted me. I know I wouldn’t do anything wrong do I had a good go of the bike and returned to the store thank you trek bikes