The employees were very knowledgeable, they explained to me everything I needed to know, they helped me to make a decision and I didn’t felt pressured. I was able to do a test drive, and I felt that I was making a good decision.
1st - Trek's Silverdale service dept was recommended to me by a neighbor.
Before Trek took my bike to another bike shop who could not fix.
Next decided to go for it myself.....no luck. Bike is a high end Cannondale road bike with
w/ Shimano's manual Dura Ace drivetrain.
Finally to take my neighbor's advice (he has a Trek) & went to the Trek Silverdale WA store.
Adrian (service tech) fixed the problem quickly + plus advised a couple things I should consider replacing after doing the repair, but no hard sell. Decided since I was already there to get a new chain & one new shifter wire installed.....Competitive price + fast service while I looked around the store.
Happy....now considering adding another bike (gravel). Trek would be my 1st choice now.
Thank you!
As a first time customer in this shop I was warmly welcomed and attended to with a smile. I needed new tires put on my rims and the price was very reasonable and the work was done competently and quickly. I was very happy with this shop. This will be bike shop of choice for all future service.
Purchased a Madone from Trek Silverdale. Lewis was superbly helpful, knowledgeable and courteous throughout the process. Trek did not have the model I needed available. Lewis went out his way to find one in a different state and had it shipped to their shop. Lewis also went out of his way to find a method to upgrade the wheel set to my specifications and made it an economical easy choice. The extras were added and the bike delivered in perfect order. Throughout the process Lewis (and Cole, the manager) kept in constant communication letting me know what the status of the build was and when I would be able to take ownership. I couldn’t be happier with the service I received at Trek Silverdale. I highly recommend this shop and the personnel to everyone. A real first class business to deal with.
Thanks to all at Silverdale Trek
Terry
Adrian and the team makes this ship phenomenal. They bend of backwards for any issues I have and will give me no fluff advise/recommendation any gear I asked about.
The staff were incredibly friendly and helpful throughout the entire process. We especially loved being able to test drive the bikes before making a decision-it really made us feel confident in our purchase. They even delivered our bikes. Highly recommend visiting Lewis and Kole at the Silverdale store.