My service team has been so responsive and persist in diagnosing and addressing issues.. I expect perfection on a bike costing over 10k and so far Trek is delivering,
Excellent customer service and knowledgeable staff. I was looking for an e-bike with specific features and Mike there was able to provide details to me. He was also very informative on how to use the electronics on the bike.
I really appreciate that serviced my non trek kids ebike and were knowledgeable and clear when providing details for the issue I needed addressed and even brought up somethings I hadn't notice like the tire needing to be trued and making some other small adjustments. I will definitely be going back the customer service was great and welcoming.
Good products and nice that there are shops around for convenience. Prices aren't cheap, but sometimes reasonable depending on what you're looking for.