I own three Trek bikes and absolutely love the brand — they’re top quality and have always performed great. Unfortunately, the experience at the South Bay Trek store hasn’t matched the brand’s reputation.
A couple of guys in the service department come off as arrogant and dismissive, like they’re above helping regular riders. It’s off-putting and makes you feel talked down to instead of supported. It’s a shame because the store is close to my house, and the convenience would be great — but I can do without the attitude.
Very fast, and prompt service. I was from out of town visiting the area on vacation. I had a flat tire on my Aventon ebike. I called them to see if they could fix it? They told my to come in right away. I was off, and running in 45 minutes. Thanks!
South Bay track bicycles on Bonita Road is excellent the service is Top Notch Tom manager is one of the best that I've dealed with and I've been to other bicycle shops and bought a few bicycles I'm 73 years old and I know they do a good job Trek Bicycles or top of the line I'm having fun on my rail 7 generation 3 2024 once again thank you very much keep up the good work [NAME REMOVED] also my grandson Carlos [LAST NAME REMOVED] on his new full suspension track bike is working very good for him he's very happy he rides with the South Bay Bicycle Club and he's very happy thank you from Carlos
The quality of trek bicycles are of high value.
The parts they used are excellent grade & workmanship is awesome. I’ve had no regrets in the bicycle I purchased & the staff has been superb.