Trek Bicycle St. Albans Googlemaps

   1029 Reviews
221 Hatfield Road
St Albans, Hertfordshire AL1 4TB
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Recent Reviews:


Helpful, efficient service
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Always personable and responsive. Good products and reliable service.
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Knowledgeable staff, full discussion of work needed and precise work undertaken
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Friendly service in store
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Very pragmatic and helpful in dealing with my tyre presure loss problem I had (the bike being bought from another supplier was no issue). Alex was very helpful on the phone, very logical in his approach and happy to explain any matters I was not familiar with. I was impressed that he recommended leaving the wheel overnight so they could check pressure retention the following day. Very straight forward and easy to deal with - I'll definitely be going back again.
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Although I had to return my Bike for repair due to a fault with the forks under warranty. The service I received from the staff in the shop was excellent. As the repair of forks would have to be sent away for repair, I requested if there was any chance of a loan bike for a ride I had the next day. I was referred to the store manager Alex, who without hesitation provided me with a loan bike which was very much appreciated. Although the fault was due to mechanical failure I felt the store staff done their best to make me feel a valued customer. Thanks
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Staff in St Albans store are great. My e-bike is fabulous to ride and a complete game changer
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Great customer service, communication
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Staff are friendly and helpful.
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My wife purchased a Trek FX Sport last year and I was really impressed with the St Albans Trek store. The team were always very welcoming and happy to answer and questions or address and tweaks to my wife's bike when she popped in. So following a pre-purchase bike fit I was happy that it identified the Checkpoint SLR 6 as one of the most suitable bikes for my requirements. So far, (and it is early days) the bike seems great and I am happy that I have access to and support from my local Trek team should I need it. In particular, a special mention for Alex at the St Albans store. He was a real help to me in speccing the bike, he kept me updated on delivery and was happy to make any tweaks or adjustments I needed. He's a great ambassador for Trek.
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Great service and great products
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Quick, obliging and efficient
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Friendly and knowledgable service
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Took my bike in at short notice with a problem with the free hub. Easter time and they were busy with numerous bikes to be serviced but still managed to turn mine around in a couple of days. Usual great service from the team.
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They don't just sell bikes, you get the full customer service with knowledgeable and helpful staff that go out of their way to ensure you get the best out of cycling. Particular shout-out to Alex on my last visit to the store, but each time I visit, there's someone going out of their way to help.
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Great service! Really helped me out by fixing a part and squeezing me in even though they were very busy.
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Great friendly, progressive and knowledgeable service from Alex and the team. Alex guided us to find the right bike in the right size. When we collected it he helped set it up exactly right to fit. We’ve been out for the first ride and we love it. Big thanks to Alex and the team at Trek St. Albans!
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Always friendly, honest and pragmatic about finding low cost solutions for repairs. A pleasure to visit.
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Helpful staff Great products
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Knowledgeable staff & value for money services
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