Excellent service--fixed little kid's bike quickly with minimal fuss and expense. Very good about putting mine on the holder and putting air in tires. Told me about other items and quickly rang me up. I thought it would all take a couple of days--instead it took less than 20 minutes!
I was searching for an entry level hardtail mountain bike and always heard about the Trek Marlin so I decided to try one out at the Stirling NJ location. I was deciding between the Marlin 4 and 5. I wanted to understand the difference between the bikes and if the extra money would make a difference for me. The workers Brian and Mike helped me decide on which one would be better for me with ample information to make my decision. They asked what type of riding I’ll be doing and also gave me information on the gear differences between both bikes. I tested both bikes and with the information provided by them and I was able to feel out the differences. I ended up with the Marlin 5 Gen 3 in red. They also gave me some easy trails that I can try out when I’m ready! They are a welcoming group, friendly, honest and filled with information on not only trek bikes but with general bike information. Also good with local bike events and trails to hit up! I will be back again.
The service was completely top-notch. All of my various questions regarding the bike I purchased and the various accessories I was considering were answered by Chris in a friendly, thorough and knowledgeable way. Their bike selection was most impressive. Thanks for an excellent experience!
Service was professional, prompt and courteous. My bike was serviced and was ready when it was promised. Also I received immediate notification as to the readiness of my bike.