They as always did a great job for us. The folks on the bus at Hiawatha Trail roughed my daughters bike up on the ride back up the hill so when it arrived it was minus a rear break cable. It is all fixed up again now. Thanks!
The bikes and accessories were very impressive, although the availability of some bikes from the supplier is limited. The staff were very friendly and helpful,
I am traveling around the country in my motorhome, i was having a problem with my Rail9.9 so i stopped in and spoke to the service dept about an hour before closing and we ran the bike through the gears and realized it needed two gears and a shift cable he asked if i could leave it overnight, the next day i got a text and Email saying the bike was done, unbelievable service! Such knowledgeable people, i was blown away, and made to feel like a ling time customer, thanks again guys!
The customer service is great and the sales associate Ben got the bike that was perfect for me. Good vibe & knowledgeable people made for a positive experience.
Absolutely incredible customer service and care. Turnaround times are always fast. It has always been this way for the pat 10 years that we have been your customer and we are so grateful. We really appreciate the friendliness, professionalism, attentiveness, and courtesy that is always evident by all of the staff. We have always been treated as if we are your only customers and you can count on our absolute customer loyalty for the years to come. Thank you for all that you do!
We have made three separate purchases with TREK in Coeur d Alene. The staff is always personable and reasonable. There is never pressure to purchase. This past visit, my son's new bike proved to have a problem with the breaks. The staff asked to assemble the same bike to ensure my son's breaks were in tact. We were impressed with his honesty and directness.