Everyone that I have dealt with at the store has been extremely helpful and knowledgeable. They do great e-bike tune ups. I really like the quality of their products and absolutely would not buy a different brand of e mountain bike. I ride mine a lot and it is great for trails as well as paved bike paths/lanes. I highly recommend this store and their products.
I come into this business with one goal, deal with Chris. I have always had good luck when Chris helps me. This time I needed a front shock for a 21 year old bike, the bike has almost no use in its life, was hanging on a garage wall, I have been wanting it for 10 years, anyway Chris searched and found a shock that would work, I purchased it, a few days later it was on my bike. I rode the bike about 6 hrs today, up a pretty rough forest service road and a very rubble covered single track trail. Shock performed perfect. The Trek Store isnt responsible if the fork didnt work well but Chris thought it would and it did. I thought I was charged a fair price for mounting the shock on my bike so all in all Chris came through again. Thank you.
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