Treated my wife and I both with respect. Came mostly for parts, but ended up test riding a couple bikes. Wish you were closer, but one of the better bike shops around.
Fast service by trained professionals! They didn't do more than was needed to get my bike back on the road. I live out of town and had brought my bike with me. They were able to look at it and do a small repair that day. Makes me glad I have a TREC e-bike!
The service techs are friendly, knowledgeable, and take the time to explain the problem with the bicycle. I recently brought in my bike for squealing disc brakes, and they serviced it free of charge.
I was lucky I was there when it wasn’t busy. My salesperson (whose name I can’t remember but she was a young woman) was fantastic. I walked out with everything thing I needed and am loving my new helmet and lights.
Great product offerings and the staff is extremely professional and makes you feel that you matter to the company. The service unit and Thomas was outstanding.
The store associate recognized that I was a fish out of water almost as soon as I walked in, and was incredibly helpful in arranging my store return and helping me find replacement gear for the things I brought in to return/exchange. He gave me tons of great info and advice in how to optimize my bike training for my first triathlon.
I am in CDA for the Ironman and I stopped into Trek to have my chain fixed. I have been to bike shops all over the country when I travel for races and this was the best experience I've ever had. I don't remember my tech's name but he was the best mechanic that has ever worked on my bike, including my local shop where I live. I only waited 10 mins or less to be seen (with no appointment) and he immediately fixed my issue. He went above and beyond and fixed another minor issue I was having. He explained everything in detail that he was doing to my bike. A lot of mechanics talk to customers like we don't know anything, but he was so friendly and helpful in answering all my questions. He even spent extra time educating me on tire pressure.
Top notch service!
The technician was awesome. I was able to walk in off the street with a flat tire and he helped me as soon as he was finished with the customer ahead of me. Great conversation with this gentleman as well(he's from Florida?).