Cailen was very knowledgeable and spent as much time explaining our new bike to us as we needed. We drove over 6 hours to go to this shop after finding the bike we wanted online. Cailen was professional and fun to talk with. We weren’t looking forward to the long drive, but Cailen made it fun and gave us information on some local trails to ride after we picked up the bike. I would definitely recommend this shop and specifically Cailen to anyone in the market for a bike.
Very knowledgable staff. (Caylen) took time to explain all of the components on the bike and made it easy to understand. It's obvious his compassion for bikes comes through in his job performance. The bike is great also! Great entry level MTB for my finance to get started on! Kudos!
I interfaced with at least three of your associates and had positive experiences will all of them. Your customer service was great. You provided an honest appraisal for the repair work as well as the expected timing. I appreciated your help with unloading and loading.
Trek has the best bikes around! I decided to go on a whim and spend a little bit of money to get a top of the line mountain bike... The new 'hybrid' Supercaliber 9.7! I rode it to work today, and I absolutely love the hardtail or... full suspension bike! What a great product!
[FIRST NAME REMOVED] at the Trek store was great! He was able to help me out getting my bike ready. He also helped me install some accessories, get a good quality helmet and gear. He took the time to get to know me, and find the best items that fit me. Thanks again [FIRST NAME REMOVED]!
We were mostly excited that you had a bike we were looking for, we ended up finding two for two very different sized kids we have and we are thrilled to have quality bikes for them. Thomas was great and we were greeted by several different employees as we came in, but Thomas helped us all the way through. Great customer service and we will be using the first year to bring the bike back in to get fitted for each kid as they will get them on their birthdays.
I really enjoyed the assistance of the staff after I wandered around for awhile, a young man asked me if I needed any assistance. I was looking for something for my daughter for Easter. Thank you for the help!