Knowledgeable and highly qualified staff.
Matt was patient and help us understand a new E bikes, what size we needed and made recommendations to those needs
Friendly and welcoming staff greets you as soon as you walk in!
Repair/Service requests were received quickly and completed properly and in a timeframe that exceeded my expectations :)
I regard TREK as the Cadillac of bikes and services. I have had an FX3 for 9 years now. I have had it back a few times for new sprockets and chains. It's still in show room condition after about 20K kilometers. I have also had service to other bikes. Again, when I get my bikes back after service, they are in brand new condition. Your mechanics know their stuff!
We bought our bikes a couple of years ago. The service was terrific. Unfortunately there was an issue with a tire that resulted in having to bring one bike back twice. The techs were great and ensured that it was sorted.
Recently, we had to bring that same bike back for a broken bearing. While it was disappointing to have that happen, the techs fixed the issue very quickly and the cost was minimal.
We’ve been very happy with our bikes and with the service from Trek Bikes London. If we do decide to upgrade our current bikes, Trek will be our first stop.
Since iam riding my fourth trek bike now I have enjoyed the reliability of the product. The London trek store is located nearby along with great service I get from the staff when my bikes need to be serviced.
The one bike I've purchased from your store is a good bike and I enjoy riding it. Your customer service is excellent, and I've recommended your establishment to friends, family, and colleagues.