I went in knowing what I was buying. Staff was very helpful in explaining the bike I chose to me making sure I was getting the right size overall very pleased with the service
The team member who helped us took his time to understand our needs, and proposed several different options based on our level of needs, while not pushing us towards something ill-suited to our use case. Very patient, and supportive especially while we went outside to test the bikes.
After long research I realized that Trek was top quality for bikes and the e-bikes . I purchased the Electra Townie go e-bike , being 64 years old and riding a Harley for years the Electra was the Harley Davidson type ride of e-bikes . I dealt with Henin and he was awesome, educated on the bikes and very patient with me and all my questions. I spoke with Matt and Mark on the phone and they were both patient and I felt no pressure on making decisions . My wife will be purchasing her first e-bike from Trek Bicycle Store in London , but for now she still enjoys peddling her Trek bike that she purchased from Trek Bicycle Store London 25 years ago.
Provided upfront explanation of repairs required, along with the cost, and completed all repairs - including a complete cleaning and lubrication of my bike - in only a day or 2.
Professional!