The staff was truly outstanding. They are professional, knowledgeable, and genuinely committed to getting my bike back on the road. They went above and beyond to take care of everything I needed. A huge thank you to Ben and Kevin for their exceptional service and helpful attitude.
This is easily a 10/10 experience. I wouldn’t hesitate to recommend them to anyone!
Service was amazing! I brought in my grandsons’s bike that had been run over( not a Trek) and it was not salvageable. But they were able to find us just the right used bike that fit perfectly. The staff saved our fun filled week! Then the boys fought over who got to ride the Trek!!
The staff at Trek of Auburn was great and very knowledgeable and helpful and friendly. When I received my bike I couldn't believe it was almost like new they did a great job on fixing and cleaning it. I haven't ridden my bike in over 6 years until now because of it needing work done to it. Im setting little goals until im able to really ride it. I rode it about 900 yards this morning and I almost gave out walking up to my front door. So now im going to ride every day until I build my muscle back up.
Thanks for all yalls hard work ill be back.
Ben worked with us to find the right bikes for our sizes, our ages and our planned use. He had us test drive them which really helped us make the right choice. Service is excellent during the sales process!
The BEST thing about this bike shop is the customer service!!! They carry the products I use. If they don’t carry an item, they will go out of their way to help you find it!