Friendly, prompt and always great advice on taking care of my Trek. Personally I think it is a good value as well. Considering the investments some of these bikes are now, you need to step up the routine care and Ben and Kevin take that task off my list.
I like having someone I can rely on if I have a problem or need a repair. Also I like supporting a small business who gives personal services. Thank you for being there when I needed you!
A simple description, and figured they would tell me when they would get to it, but Kevin said, "let's take a quick look." Turns out it was a simple clean the chain chore, which he checked out, gave me some advice and I was on my way. No charge, although I did buy the chain cleaner he uses on his own bike.
I don't own a Trek, but this is definitely a great resource for any brand of bike.
First time coming in to get my bike pretty much overhauled after owning it for almost 27 years. Kevin helped us out and he was great! Really friendly and educated me on everything that needed to be done to get the bike up speed. Highly recommend Trek Bikes and service.
Ben and Kevin do a great job with customer service and making sure the customer is satisfied with the service that has been performed. It has that small town, family feeling when dealing with them. Your not just a number they actually care! Thanks so much, i appreciate you guys!