The level of service and friendliness was a relief, especially compared to the usual hit-or-miss experience at most shops. They took the time to look over my bike, and didn’t try to upsell anything I didn’t need. You can tell they actually care about the work and the people they’re helping, which is hard to find these days.
The staff is amazing! They go above and beyond to assist me with any of of my bike repairs and accessories. They are very active in the local biking community and I see them at most biking events I attended.
Great local bike shop with an outstanding customer experience. The team at Trek Auburn really listens and helps you find what you need—no pressure, no upselling. They’re knowledgeable, welcoming, and part of the community. It’s clear they care about their customers and consistently give back locally. Highly recommend.
Staff are very friendly and very knowledgeable on all types of bikes. They made me feel right at home as soon as I walked thru the door. They diagnosed my bike issues right up front and gave me an estimate on repairs that day. My bike was ready to be picked in less than 48 hours. I can't say enough good things about Trek Bicycle of Auburn! They are AWESOME!
Very friendly and knowledgeable staff. I bought a bike from the store last year. Just love it. So happy that the store owner suggested the Dual Sport. Very comfortable ride.