Trek Bicycle Store of Aurora

   2307 Reviews
1 Industrial Pkwy S.
Aurora, ON L4G 3V9
9057132453
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Recent Reviews:


Fantastic service and knowledge!
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Friendly prompt service.
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Quick personal service - a professional shop!
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Exceptional customer service, getting the right bike fitted to go out on the trails.
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I love that I can purchase Trek products with the total confidence that if there's a problem or it breaks, it will be replaced. I recently had a problem where the zipper broke on my Trek cycling rain jacket and it was replaced free of charge. The Trek Aurora store is my cycling store. I have complete faith in the products and in the advice that I get from the staff. My bike is actually being worked on right now and Allan has been in contact with me to update me on the status of my repair including cost of repair and how long it will take to get my bike back. Dan and Paul are always so very helpful and I have learned so much from them about taking care of my bike. I have rediscovered my love of cycling after many years and all because of the great staff at the Trek Store in Aurora.
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Brick and mortar location, name brand bikes and competent staff.
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Professional friendly quick service.
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The guys there communicate well with kids and help them with their bike service or purchases.
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Very friendly and knowledgeable team.
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Update with new batteries in our e-bikes. Service was great!
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Paul and the team there have been really helpful with my new bike, covering warranty issues that I have had. The service was knowledgeable and personable. I appreciate the team and how they have helped me
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Excellent customer service! Staff are very knowledgeable about the products sold in the store. Repairs are completed promptly and efficiently.
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I recently purchased a new Domane SL 6 Gen 4 bike dealing with Paul who was extremely helpful in outlining the multi use potential of this particular bike. It can be used as a regular road bike & also easily converted to a gravel one. Paul also outlined future options like switching to carbon wheels for road use which could lead to enhanced performance. Paul was great to deal with & very knowledgeable as I was able to bounce a number of ideas off him & get answers to my questions that were comprehensible to a non cycling expert. I also have my 11 year old Giant Defy Advanced in for a repair for the electronic shifting mechanism dealing with Dan who has been very helpful in outlining the repair options available given the particular parts are no longer available. This matter is still a work in process. In summary both Paul & Dan have been a pleasure to deal with.
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I did not purchase my bike at Trek but i have bought lights etc, Excellent customer service.
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I have two Trek bikes - gravel and a road bike Both are very well made Components are smooth and responsive. the service at the trek store is exceptional Staff is very knowledgeable, friendly and honest I don’t feel pressured
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Fantastic service knowledgeable and friendly staff.
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The sales mans knoweldge and passion is what sold us on the bike for my wife. Appreciated his honesty, integrity and clear explanations.
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Dan is very helpful and knowledgeable.
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Quick service. Fair price. Really seemed to care about customer satisfaction. Friendly and helpful staff. Hours of operation make it hard to get to when open. Should stay open late on a couple days per week. Closed on Sunday makes it even harder. Be better to close on 2 weekdays for customers... most only have time to shop etc. on the weekend.
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Prompt and efficient service from both Paul and Allan.. Thanks you gents!
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