Trek Bicycle Store of Aurora

   2294 Reviews
1 Industrial Pkwy S.
Aurora, ON L4G 3V9
9057132453
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Recent Reviews:


Update with new batteries in our e-bikes. Service was great!
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Paul and the team there have been really helpful with my new bike, covering warranty issues that I have had. The service was knowledgeable and personable. I appreciate the team and how they have helped me
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Excellent customer service! Staff are very knowledgeable about the products sold in the store. Repairs are completed promptly and efficiently.
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I recently purchased a new Domane SL 6 Gen 4 bike dealing with Paul who was extremely helpful in outlining the multi use potential of this particular bike. It can be used as a regular road bike & also easily converted to a gravel one. Paul also outlined future options like switching to carbon wheels for road use which could lead to enhanced performance. Paul was great to deal with & very knowledgeable as I was able to bounce a number of ideas off him & get answers to my questions that were comprehensible to a non cycling expert. I also have my 11 year old Giant Defy Advanced in for a repair for the electronic shifting mechanism dealing with Dan who has been very helpful in outlining the repair options available given the particular parts are no longer available. This matter is still a work in process. In summary both Paul & Dan have been a pleasure to deal with.
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I did not purchase my bike at Trek but i have bought lights etc, Excellent customer service.
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I have two Trek bikes - gravel and a road bike Both are very well made Components are smooth and responsive. the service at the trek store is exceptional Staff is very knowledgeable, friendly and honest I don’t feel pressured
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Fantastic service knowledgeable and friendly staff.
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The sales mans knoweldge and passion is what sold us on the bike for my wife. Appreciated his honesty, integrity and clear explanations.
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Dan is very helpful and knowledgeable.
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Quick service. Fair price. Really seemed to care about customer satisfaction. Friendly and helpful staff. Hours of operation make it hard to get to when open. Should stay open late on a couple days per week. Closed on Sunday makes it even harder. Be better to close on 2 weekdays for customers... most only have time to shop etc. on the weekend.
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Prompt and efficient service from both Paul and Allan.. Thanks you gents!
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Knowledgeable staff and fast repair to my bike. I wouldn't hesitate to go there again.
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The staff were very helpful and courteous.
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Great personalized service with a touch of humor!
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Staffs were very helpful
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Great products… great service
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The service was great quick and complete. Thank you
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You were able to quickly solve a problem (repair a cable from the light to the motor) with my e-bike that another shop was not able/prepared to do. Work was done quickly and at what I consider a very reasonable cost
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Very Friendly Staff very knowledgeable NOT pushy pleasant very Helpful
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Nice store, Good Location.
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