I have been a happy customer of this shop since 2014. most recently, I needed a headlight and a bell. the employee, Joseph, had them installed in 5 minutes and then adjusted the bike seat for my comfort. it was everything I needed for a happy ride home.
Trek Boynton … Joseph was very accommodating and knowledgeable.. I love my Electra Cruuser 1 Olive … I’d definitely recommend friends and family … Thanks Tony M
Products: I like Trek bicycles because they walk the line between high end (and damned high priced) and inexpensive (but unreliable). Very, very good value. Ditto, the Bontrager gear you sell.
Services: No matter who's minding the store when I show up, the employee(s) is always friendly and highly skilled. Always.
The 10 is for service, which has always been good.
The product, however, a Trek Solstice helmet, not so much. When I tried to adjust the straps, I discovered they were not long enough. I have both straps at their very end just to get it onto my head. There is barely enough slack that I can unfasten it. And there is no prayer of actually getting the straps arranged the way I want. So, two suggestions. First, tell whoever makes the helmet to sacrifice the 15 cents it might cost to manufacture the helmet with two-inch-longer straps. And maybe make it a practice that the customer actually fit the helmet before purchase
Thanks!