Jimbo the tech is a professional !!!
He know the what he's doing... he is pleasant and nice, and he treat customers with smile and knowledge.
The store is great place to get and share ideas.
Joel helped me when I arrived. I needed a flat tire fixed and also a new bike seat. He was friendly, professional and very informative! He made sure I was satisfied with the height of the new seat and even adjusted my handle bar. Joel is definitely an asset for the Trek Store!!
Neil was very honest and very thorough. He made it very personable and I truly appreciated that. He genuinely cares about his job and cares about doing and saying the right thing.
I love my Fuel-exe, I recommend it to all my friends. Trek services and support has always been there to help keep me on the trails whenever I run into any issue.
This is a service oriented shop. The two individuals in the shop were honest, fair and very up front about my 2005 brand "Specialized" bike. Although they are a Trek Store they will fix other brand of bikes at a reasonable cost. They most certainly have a customer in me for as long as they are in business. I very highly recommend this shop.