Always great service and takes the time to explain things. Because of the friendly and professional staff, i have all my bikes serviced here and will be ordering a bike this weekend. I was on the fence about buying another bike, but the staff showed me several different bikes, patiently explained the differences, brought in a bike for me to test ride, and will be fitting me for my new bike. Knowledgable, friendly, patient, not pushy, and takes the time to provide that higher level of service - this store just knows how to work with people.
Rafael is wonderful to work with. Not only does he know the TREK products inside and out, he makes sure that the customer is educated about features and functions. He checked out the bike I was test driving and made sure it was ready for me. Great customer service!
The staff is incredibly helpful and definitely looking out for the customers best interest. I was even made aware of several biking groups in the area that I could join.
I will definitely be back to the Cape Coral, Pine Island Trek Store.