Bought my first Trek recently. Trek seems so far to be a very well made product. The staff at the store was / is very knowledgeable about the products and service. They are always friendly and know people and their bikes. Great customer service.
Friendly, helpful techs. They answered all my questions. They shared their expertise. They gave me tips on how I can prolong the life of my tires and tubes. They recommended an accessory that I needed to solve an issue I was having. Even when it was obvious I wasn't experienced at caring for my bike, they were patient and courteous and didn't talk down to me. I was very impressed with them on my visit there on Saturday, May 4.
What a great experience it was buying this bike. The salesman was fantastic-very friendly and informative. Rafael really took his time to explain the right bike for my needs and he was right about the perfect fit, because this bike is a dream to ride. I'm VERY happy with this bike and will highly recommend Trek to anyone. One of the best experiences I've had buying anything in FL.
We rode our bikes in and just wanted to have him check out why my gear levers were so hard to push. I had surgery on my thumbs and just couldn’t push it anymore. Rafael put it up on the rack and totally took the time to put new cables in and was really honest about the issues. I really appreciate his honesty and great customer service. I totally will recommend your store to everyone. Thank you so much.