My new bike was ready really quickly, super knowledgeable and friendly staff. Not pushy about making me need to buy additional items. Talked me through the functions of the bike that were new to me. The bike was set up, serviced and ready to ride.
I bought training wheels for a child’s bike two weeks before Christmas, but they didn’t work. Three months later, I returned them and got a store credit. The cashier was very friendly and helpful. It was a great experience.
I had a bike fit from Pat. It was an outstanding experience. It was extraordinary to have everything fit and placed in sync. He did a great job installing the new parts and then making the minor adjustments to fit more comfortably. Also, hats off to Joe; he gave me some great advice on tires, riding tips, and maintenance tips. They both are great ambassadors for Trek and cycling.