The manager (cannot remember her name) at the Huntersville store is what makes that store. She listens, gives great advice and helped me pick out the perfect bike. All staff are super nice and friendly.
The employees are delightful! Helpful, knowledgeable, friendly. We always enjoy our time with Austin, David, and Marcie.
Austin fitted me to my new bike expertly! I was amazed by how he was able to make adjustments so that my bike is comfortable!!!!
Great team at Trek CLT North. The bike check-in and diagnostic review was very efficient. The service was completed when promised my old bike rides like a dream.
Customer service hands down. Bikes are great. Helmets are great. I’m super impressed with the equipment, but the customer service I received at Trek of CLT North on Rose Commons was stellar. I really can’t emphasize this enough. The level of service I received will keep me buying Trek forever. Those people took such good care and were so helpful and informative and just really great people to purchase a bike from. They need some kind of award for their outstanding performance. It really was a whole rung above good service you’d expect from Trek. It’s always great but these gentleman were next level. Hats off to them and a huge thank you.
No charge diagnostic. Tech was honest and up front. Couldn't find any issues and did try to charge me for services I didn't need. Great customer service!
The staff is always very friendly, helpful and eager to answer any questions we have about products for my teenage son who is getting into the sport of mountain biking. Couldn’t be more pleased.