I had a great experience purchasing a used Trek Marlin 5 Gen 2 from the Charlotte Trek store. The rep was friendly, conversational, and really easy to work with. He let my son take the bike for a test ride in the parking lot, which made a big difference in feeling confident about the purchase. The whole process was smooth, quick, and stress-free. Really appreciate the helpful, no-pressure approach.
Super happy with the service here. Got my kiddo a wahoo bike and they set everything up and made sure my daughter was comfy and ready to ride. Super pleasant experience and absolutely will be back.
The technicians are very knowledgeable and I always appreciate their expertise. I've been to other service stores and have always had issues. I've always been pleased with the service and the bikes are riding great. Addison has been great to work with as well.
I have a 12 year old Madone 5.9 and brought the bike in for their Level 2 service In addition, my Bontrager cycle computer stopped working. After some digging, the good wrench folks at Trek S CLT found a newer model that ft without rewiring. I'm happy to say they went out of their way to solve a relatively minor problem. These guys are THE best.