Extremely impressed! Ang and Addison and Trek of Charlotte overdelivered on my expectations. I had an old road bike with a cracked carbon fiber frame that I wanted to get fixed. I struggled to find anyone in the NC area who could take on the project. Then I met Ang and Addison. They both not only when to great lengths to find a company that does carbon fiber repair, but they also took care of everything for me to make sure it was fixed correctly. They stripped and shipped to bike to the carbon repair shop. After the repair was complete (I was very impressed with the craftsmanship), then Ang and Addison completely rebuit my bike... new tune, new wheels, handlebars, etc. Its an amazing build and I absolutely love the bike and the work they did! bottom line... highly recomend.
You guys are awesome. So helpful with helping me get ready for the Natchez Trace. Please go to my donation page and support the Navy SEAL Museum!
https://navysealmuseum.networkforgood.com/projects/229835-andy-hendel-s-fundraiser?fbclid=IwY2xjawF88iZleHRuA2FlbQIxMQABHQtWB7fHiyIbos52qXkUyy56vYjmLOjk1VkYPE37OD-jy2W_5bB7b5yeKg_aem_x1yikvgB_sml077Q5d75Pw
This place has the best customer service! They go above and beyond what is expected and they do the job exceptionally well! We had a situation where our Trek bike got extremely damaged from someone in DC whiled locked up on the street. We weren't even sure if it could be repaired but they took on the challenge and took care of us! The front tire was on backorder so they kept searching for it through other sources and didn't stop until they found it! They are the best!!
Trek has always had great products. This Trek store has great employees that are very helpful and passionate about the world of biking. I highly recommend any Trek product and shopping at Trek of CLT South.
Service was extremely good.
SARAH and ANGIE were both great at making sure I was taken care of and made sure that the electric bike I chose was the correct one for me. They both answered all of my questions honestly and it was a pleasure doing business with Trek bicycle store of Charlotte