Excellent customer service! I needed a part checked out on my Trek road bike hours before I was set to ride 25 HoB and Trek of CLT South got my bike repaired and me out the door in less than an hour. THANK YOU!
Trent was extremely helpful in assisting with my FX3 bike purchase. I highly recommend the Trek store experience. I went in just looking around for a possible bike purchase and was riding my new Trek bike the following weekend, helmet, water bottle holder and kickstand all purchased from Trek as well.
This was our first time in this particular Trek store, we were treated graciously and friendly. The gentleman who took care of us was extremely helpful. He even recommended the best kick stand for my bike. And when we got home and put it on my bike it looked perfect, even better than the original one purchased with the bike four years ago. Great work all around, will come back here in the future if need be.
Trek of South CLT is amazing! To date, I’ve purchased seven different bikes from here and will be a customer for life. They have an incredible staff and I can’t recommend them enough. I’ve had nothing but great experiences with both the sales and service teams. They’re very knowledgeable and every interaction is nothing short of 5-stars!