I went in to purchase my first bike so I needed a lot of help. Angie was GREAT! She helped me with all of my questions and I purchased the perfect bike for my needs. Cindy Renk
Customer Service at CLT location was fantastic. They took the time and effort in helping us pick our bikes. They were extremely knowledgeable and helped us repair a couple bikes too.
Patiently explained options and allowed me to test ride a few bikes, resulting in my purchasing an FX2. Quickly replaced tires on another bike while we waited. Great service and guidance in getting a great bike for my needs.
I walked in with a pretty good idea of what I needed (a helmet) and was immediately helped by Ang who was very knowledgeable and not the least bit pushy. I'm an amateur and she could have easily tried to upsell me, but she went right to the price point I had in mind, picked out the right size just by looking at me, showed me a couple color options, and them completed the sale quickly. This is exactly the experience I was hoping for and I'm now positive that I'll be back for the next accessory or when I'm ready to step up to the next level with a bike. Great store & service!
Products are high quality and the folks who work there know know the sport and go out of their way to make sure this newbie had every one of my many questions answered fully and completely. They make me feel confident and appreciated.