The tech behind the desk that helped me on Sunday is really great and informative. He gave me some tips and tricks for regular maintenance and I found that very appreciative. We were talking about torque values for the bikes and it was great to see that the attention to detail is there when bikes are being worked on.
The guys are very helpful and informed me well about the different bikes. First time buying a Trek bike, but my wife is very happy with it I even tried it out and plan on getting one for myself
I brought in a bike that wasn’t a Trek for its first service in about four years needed a new tires and they fixed the derailer put a new cable on it now it works fantastic
Very honest and upfront. Did not try to oversell me, actually recommend less than I was expecting. Work was done in a professional and timely manner. Very friendly customer service. 10/10 would recommend others to use
As always, I was treated with professionalism and patience. I am an older rider and having someone explain things clearly is very important. The service was done quickly and I was able to get on my FX shortly after. Thanks.
John did a fantastic job changing out my stem, converting my tires to tubeless and tuning up my bike. His suggestions were spot on and his work was efficient and cost effective. I have already told my cycling friends about the service I received.
Prompt and professional and friendly service. Flat tire fixed within 10-15 minutes while I shopped for some gear options. Got a few helpful suggestions for a saddle to fit my needs.
Everyone at the shop was helpful and knowledgeable. We felt very welcomed and encouraged to explore different bike options. We love our new bikes and bike rack for our car. Ready to explore Florida bike trails!
Although there was a snag in getting the bike I ordered for my wife, the store manager made things right by offering a free service and adding a water bottle and cage to the bike.
I respect that Trek Fort Myers fell on the sword and did what they did to make me feel like a valued customer.
Your service was amazing! Went in for a flat tire repair expecting to drop off for a later pickup. I’m sure I looked a little surprised when he said it would be a few minutes. I said like how long? He said five minutes! Thinking to myself “I’ll bet”. Probably only took him 4 minutes! Great job!