The bike we wanted was no longer available in our home area, but was available near our winter home in Ft. Myers. The sates person located the exact bike in their system, verified availability and I was able to purchase it remotely. The store will hold it until we are back in the area this fall. Great service!
Tha staff was friendly , knowledgeable and helpful from the first call to the store. Checked my bicycle out after a biking accident- they fixed my bike , it was reasonably priced , called & texted me later in the week to let me know it was ready for pick up ! Super pleased
My handlebars on my FX4 were too low and it was hurting my neck and hands. I thought I needed a different bike. However, Jeff explained that I could put an extender and a rotating handlebar holder on my bike and I would be able to use my bike again. Jeff immediately started putting these parts on my bike and having me sit on the bike to see if it worked... he explained that the brake cables had to be extended. I left the bike there on a Wednesday and we got the call on Friday that my bike was ready. While it was expensive, I can now use my bike. Jeff was amazing!!! Jeff took so much time and really wanted to help me continue to use my bike. We were so impressed that my husband decided to leave his Giant bike at Trek for a tune up rather than take it to the store he purchased it from. We are not sure what merit awards are available for your team members but Jeff deserves high praise... While we were there the other gentleman was doing the same awesome work for clients that came in. It was truly an excellent experience...
Everybody in there is very nice and they were willing to help me as soon as I walked in the door. Those guys are really good in that store. Hopefully they stay there and nobody moves them around because that right there is perfect.
I bought a new bicycle last week, but unfortunately had to return it. The quality was high, but the balance was not good causing me to sway when riding in the bike lane in my neighborhood. I made a right turn into my driveway and fell on my left side. This bike was not for me. Others may find the Townie to be an excellent bike. I returned the bike in two days for a full refund. I returned to riding my old Giant bicycle. Their service was fine. There was no damage to the returned bicycle.