I said it before and will say it again. The customer service experience at this store is second to none. Every employee go out of their way to make sure customers are taken care of. They will answer every question and make sure the customer has all the information needed. I really appreciate this team!!!
I appreciate the knowledge, care, and attention to detail that I receive from your staff. It's always a pleasure to go to Trek McDonough, and I'm going to be a lifelong customer because of the quality of service that my bike and I both receive.
When I arrived early for a bike fit appointment with Nick Groebner I was greeted by Jack Brown. Jack gave me a quick tour of the store and asked questions about my riding experience. He offered me any assistance I needed and told me about a bike raffle for a good local cause. Nick set my bike up for the fit and gave me some great insight on the customized Specialzed Tarmac SL 8 model bike I purchased used from an individual. He was extremely complementary on my bike and couldn’t say enough nice things about it. I appreciate that coming from a dealer that doesn’t sell Specialized. Nick sold me a pair of shoes and the shop did a new wrap on my handlebars while I waited. Then I met Woody Morgan.. the icing on the perfect cake. He told me about some local rides with Southern Crescent Cycling. He was highly knowledgeable about this industry like Nick and Jack. All said, I made 3 new friends! Oh yea, I bought 5 raffle tickets too! Thank you for a wonderful experience and a great bike fitting!!!
Great service! I had no idea where to take my daughter’s scooter to get the tires changed! They were so kind, quick, and efficient! Scooters is riding like a dream!!