The staff took their time with answering all my questions. Other bike shops just tried quick fixes which lead to my shifters failing every summer. So happy I came to Trek because the team listened to my request. My bike rides so well now! I'm excited. Thank you!
What I appreciate about McDonough Trek is the exceptional service they offer. It's not just good service; they consistently go above and beyond. Every team member is outstanding, especially the manager, Nick. Thanks to their kind service, we take pride in riding Trek bikes and encourage our friends to join us in enjoying Trek bicycles.
Customer service is top notch. They advised all options of what I needed to repair my bike and follow up call for additional repair needed. My bike ride better after their service, than when I purchased it. Very pleased customer.
You spoke with on the phone and in person we're very nice. and the service did not cost an arm and a leg. The adjustments they made to my bike worked great!