Trek is a quality product. The personal at the trek store are professional and knowledgable.
Thank you to Logan and Mike for all their help and patience.
I purchased a Trek Madone 9 from the Coconut Point store in February and have had great service and support. Most recently, I was traveling for 2 weeks of riding and needed different gearing, Ryan at Coconut Point and Mike at Naples worked to find me the right cassette and install it in one day. Then I managed to damage my front brake caliper the day before flying. The Naples store found me a caliper, installed it and serviced my brakes all in one day. I just finished 6 days of riding in KY and Lake Tahoe that would not have been possible without both Ryan and Mike taking care of me. Thanks!!
Their selection of bikes is excellent and their service is even better. My most recent visit had me there to fix a flat tire and buy a bike rack for my car hitch. The guys did a great job as always with the repairs and John built my bike rack and had it on my car within 30 minutes! Thanks guys!
I like your staff and Logan is a great mechanic. The only thing I don’t like is that you have no inventory. I had to go over to Naples Cyclery to get basic brake pads for my bike for Logan to put on for me. Basic parts are not in inventory. Little cycling wear and shoes also.
I have been going to Trek in Naples for over a decade for repairs and reconditioning.
My last visit was for a flat fix. I have "flat insurance" which I've used many times over the years. On this visit, to my surprise, the very kind and skilled technician rapidly repaired my flat while I watched and waited for it.
I'm very pleased with my "vintage" Trek bike and the service I receive at the shop.
Logan and crew did another outstanding job tuning up our Townies. I swear they ride better than new! Whether we bring our Townies in or or our road bikes, we are always happy with the service and the quick turnaround time!!!
I am a loyal Trek rider. These guys have everything I need including really good advice. The service department is the best. I'll never go to another bike store as long as I live in this area. Thanks to the entire team