Extremely professional and very knowledgeable friendly staff. Always looking out for the customer and making sure they are not overspending. Makes sure the solution they offer is agreeable to the customer.
Great service. My son and I rented mountain bikes for a trip to Mulberry Gap, and they made sure the right size bikes were ready for action. They also had good trail recommendations and are a hub for the cycling community. We’ll be back.
Very helpful and friendly staff! They showed me the selection of hybrid bikes and helped me select an option for purchase at a later date. Will definitely return!
Emily Curren was one of the most helpful, thoughtful, non-pressuring salespeople I have ever dealt with….. and I’m in sales. Lovely person that truly cares and understands what Cyclists need when it comes to getting outfitted with a bike and all the appropriate accessories. The technician that added all the accessories was also outstanding as I hit the road with the knowledge and supplies I needed to have a tremendous bicycle riding experience.
Great employees. Everyone I spoke to was very helpful in resolving my warranty claim. They helped me use my warranty credit towards a wheel upgrade that's a much better fit for my riding style. Thanks, Trek PTC!