Long time customer at this store. People have always been friendly and professional. My bike gets serviced there periodically and it they do a great job on it.
Great display of product selection. Was able to see and try out the bicycle I was actually looking for, whereas other stores did not display them. Keith helped us who seemed very knowledgeable and Terrell who I think was the manager there was extremely helpful. I live in Aventura and could have bought the bike less than 1/2 a mile away but the fact that you guys were opened on Sunday and were a great assistance we made our purchase there. Thanks for the help.
Great customer service, I took my daughter's bike for a tire repair, and while I wait they recommended to test drive an electric bike, now I want one! lol
Thank you for being friendly, and welcome your customers with a smile. Love it!
We like the quality of the Trek we purchased. Terrel, our salesperson was very helpful, informative, friendly and non pushy.
Also had some small interaction with the bike mechanic which seemed very knowledgeable and helpful. My name is Jose Saez
Fabian at Sunrise Trek did an amazing upgrade of my bike. He changed the tires, tubes, cartridge, chain, handlebars, shifter. I bought a new PR seat and he adjusted the seat angle so that it was comfortable. Thanks, Fabian!
I was very pleased with the customer service that i received.
Brian, who was working with me, was professional, friendly, helpful, and very accommodating.
Providing service in this manner is what makes the customer experience pleasant and builds a customer base.
It was my first time in the shop and it had great inventory, was very clean and Donna was quick to greet me and help me with my purchase. A very welcoming environment!
Incredible staff. Very knowledgeable. Super willing to go the extra yard. A team you feel is there when you need them.
I’m a first time buyer who hasn’t been on a bike of any kind in 50 years. Bought an e-bike. Very excited. They literally had someone run besides me as I tried out the bike. Now that’s cool
Special acknowledgment to Fabian and his team to include Neil, Bryan, and Terrell. I wouldn’t have bought the bike without their help and encouragement.