Brought a bike in to have an addition made, asked them about a tuneup due to it not running so smooth, they went above and beyond in a timely manner to address everything, very pleased!
I love my Trek bike. That's why I go right back to the store where I bought it. They take care of all my needs and make sure my bike is running optimal.
I’m new to the world of road cycling, and visiting Trek Bicycle Sunrise was one of the best decisions I could’ve made. From the moment I walked in, the team made me feel welcome and supported. They took the time to understand my needs, goals, and fitness level, and helped me select the right bike and accessories without ever making me feel rushed or pressured.
The staff is extremely knowledgeable and patient. They explained everything in detail — from sizing and fit to gear options and how to ride safely and efficiently. Thanks to their guidance, I purchased my first road bike and feel 100% confident and excited to start .
Highly recommend Trek Sunrise — they helped me get started on a new chapter in life! Att Ruben
I arrived to the Sunrise Trek Shop 45 minutes before opening time. My rear tire was flat and I needed it fixed. While waiting for the store to open I walked over to a nearby Cafe and sat down. Jimbo, a Trek tech, had seen me in front of the bike store, and came over to the Cafe and asked if I needed any service. Of course I said yes and a few minutes later the flat was fixed and I was ready to continue riding. This level of service is uncommon; I applaud Jimbo’s kindness and initiative. I hope Trek recognizes talent and fosters a rewarding working environment.
Long time customer at this store. People have always been friendly and professional. My bike gets serviced there periodically and it they do a great job on it.
Great display of product selection. Was able to see and try out the bicycle I was actually looking for, whereas other stores did not display them. Keith helped us who seemed very knowledgeable and Terrell who I think was the manager there was extremely helpful. I live in Aventura and could have bought the bike less than 1/2 a mile away but the fact that you guys were opened on Sunday and were a great assistance we made our purchase there. Thanks for the help.
Great customer service, I took my daughter's bike for a tire repair, and while I wait they recommended to test drive an electric bike, now I want one! lol
Thank you for being friendly, and welcome your customers with a smile. Love it!