Knowledgeable and helpful. Found what I needed and had it here quickly. Answered all my questions, even those not having anything to do with the service but related to my bikes.
The staff helped bring the bike in without asking them for help. They were both very kind and started fixing the bike right away. Excellent customer service, thank you!
Purchased a Bontrager stem to replace an "upgraded" too short for me stem.
Price point was perfect.
The guys threw it on right away for me! Service charge was very reasonable.
I appreciate each of the sales associates treating me like a member of the Trek family and answer all of my newbie questions with respect. They are all easy to talk to and work with and no pressure for a sale. The service on my bike was top notch and I look forward to purchasing more Trek bikes to add to my collection as the brand is top notch.
The staff in Stevens Point, Matt, Josh, John are very professional and helpful in regarding my purchase of 2 e trikes. Keep me informed as to the status of delivery and were always obliging and helpful. Great employees.