We arrived in Tuscaloosa hoping to rent some bikes and explore the riverwalk and campus. Trek was the only store in town who allowed us to “try” a set of their bikes for the afternoon. The set us up with helmets, water bottles, and safety lights. My son was thrilled and will be getting a new bike for his birthday. Thanks, Trek!
We were traveling from Houston, TX and needed several items for our biking adventure. The staff had both items in stock, showed us how to use the new Rush pump and even installed the new bike handle grips for us. Very focused on customer needs and went above and beyond to help us. Highly recommend this shop and staff!
Dillon goes above and beyond and is the MAIN REASON I continue to return to this store as opposed to other bike stores in town. He's incredibly knowledgeable, but also a great TEACHER, and will even take time to explain things to me so that I can have a better understanding of my Trek road bike. Cannot say enough positive things about him. Very thankful that he's here in Tuscaloosa!
- Brett B
I like that there is a wide selection of bikes and accessories for all types of riders. I also like that the employees explain how to use everything and really seem to care that you make an informed decision.
The main reason that I go to a bike shop is because of the excellent mechanics. Dillon and Colin are fantastic. After hanging out in bike shops for over 50 years this shop is my favorite for the atmosphere and good vibes. As an added plus I like looking at the new equipment. This is just a fun shop to go to and spend a few bucks.
I was amazed at how much Dillon and Colin cared! They were genuinely excited about the bike and showing me everything about it!
They were a great combination of knowledge, professionalism, friendliness along with having a great product! And I witnessed this not only with me, but also as others came
into the shop while we were there! You can see and here it in their enthusiasm !
They are genuine!
The staff were friendly and extremely helpful. They took care of all my needs in a timely manner. I will definitely be returning to this location to maintain my equipment and possibly to make further purchases.
Thank you for the understanding on fixing my grandson's bikes. You treated me kind and very good service. You didn't quit til you fixed them right. Very satisfied with the service I received.
Great customer service! All the employees are warm and welcoming and extremely knowledgeable about biking and biking in the community. It’s a great place to stop in and hangout with good people!