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   1715 Reviews
2601 Stewart Ave.
Wausau, WI 54401
(715) 845-7433
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Recent Reviews:

Very knowledgeable and friendly staff willing to provide assistance or show me how to attach an accessory to my Verve 3 bike. I always appreciate their enthusiasm and happy attitudes.

Very patient, friendly and knowledgable staff who took their time explaining my different options without ever bring pushy and who have provided exceptional service thus far. I highly recommend John and his staff at the Wausau Trek store to anyone looking for all things bicycling!

They helped me right away.. Gave me options on how to fix the problem..

Great techs and they had it done the same day.

When i came into store in March, i knew that i was going to purchase my second Trek Domane. I had originally purchased a Trek Domane 4 and knew that I was ready for an upgrade, and also knew that inflation had pushed pricing up significantly. I also knew that Domane 4 were no longer an option after doing considerable research, and that I would be purchasing a Domane SL5. I came into store during a relatively quiet time of day and Wyatt helped me. Wyatt was courteous, professional, knowledgeable and quite helpful. He helped me decide to go with the mountain bike style of shoe, a decision I wanted to make, but needed inside information and knowledgeable opinion. I placed a 50% down payment and a bike was ordered. I was quite happy with the time and attention that Wyatt provided me especially knowing that I was prepared to purchase and the process was more about a few details and not a time consuming education. After the bike was delivered, a fitting was scheduled with John and I came in excited to see the bike, and expecting to take it home. Unfortunately the seat post was too high and a shorter replacement seat post was ordered delaying the completed process. At this time, I may have expected more care from John or a bit of background check on my history since I have completed much of my maintenance and original purchase at the Wausau location. Perhaps I wanted to feel a bit special knowing I was going to be spending $4000 for a new bike, but I left disappointed. One never knows how busy a retail store is going to be and I am never going to be overly familiar with staff as I noticed several customers being to get attention of John while he was busy with me, but I was a bit disappointed none-the-less. I understand negative things happen and rather than put me on a bike that is uncomfortable or unsafe, we waited to complete fitting until appropriate part was in. The part came in a week later, a new fitting was scheduled, and John was efficient and decisive in completing the fitting. He did a thorough walk through of all the components and perhaps he noticed my disappointment, looked back at my history, or realized I was an experienced rider, but I was made to feel like I had all of his attention since we did schedule his time with me and I was not a walk in making demands. After the sale I wanted John to know that Wyatt had done a very nice job with originally and wanted to point him out specifically to John. I am very happy with the purchase, the fitting, the explanation of components and of course the bike. John had explained that there would be this survey coming out after my purchase and this would be an opportunity to highlight Wyatt's service and attention. Appreciate John's focus, attention to detail, education and thorough explanations. Thank you for the Trek Domane SL5, I am excited to get over 2000 miles on by Labor Day weekend.

Your bikes and your salesman

I just like trek bikes, and I love the guys that are in that store at Wausau. They’ve saved quite a few races for my son when he has had technical issues with his bike. When they fix it, it’s fixed right.

Friendly knowledgeable people

Quality and a Wisconsin based company!

Very friendly and helpful service way above expectations.

The guys do a fantastic job tuning bikes and do it in a very timely fashion. Great job Trek Wausau!!!

Knowledgeable, friendly and helpful staff! Great line of Trek bikes and accessories. Very satisfied with my experience and new bike! Thank you Wyatt!

Team was friendly and knowledgeable.

great service explained everything

We did our research and knew that we had wanted a trek bike, but weren’t sure which model. I’m so glad that we picked this store to purchase from because the customer service has been fantastic. Everyone that we have come into contact with has always been very helpful, and great to work with. The staff is very knowledgeable and friendly.

Always experience Friendly, helpful service at the Wausua Trek Store. The Trek/Bontrager products are well designed and top notch quality.

Friendly service when needed, staff went above and beyond to get the part I needed.

Great attention and service

The staff at Trek Wausau was helpful and I was able to pick up the product I wanted.

Great bikes and people.