Under promised, OVER DELIVERED. I was told my bike probably wouldnโt get serviced until next week. I dropped it off and got a text less than two hours later it was ready for pick-up. ๐๐๐๐๐ thank you.
The service was outstanding!!! One of the representatives even stopped at my house on his way home to answer some questions and make sure my tire was on correctly. The sales people had so much patience with me. I truly appreciate that.
Rode my bike today for the first time. over 30 miles๐ค
like the Trek frames being made in WI. other products are also good quality with good range of prices
staff are very helpful, thorough and knowledgable. a fan.
MTB , eMTB , convenient , opportunity to move off road biking forward . I noticed the trek USA sponsorship on the trail head at Sylvan hills . I am much more incentivized working with an association of enthusiasts to develop the sport , rather than following beurocratic mandates and law created by others unsympathetic to individual rights . Wausau economy has always been tough . A trek store here is an improvement to people's quality of life , it helps when resources are thin .
We had inner tubes replaced on the bike. We brought the bike home and one of the tubes popped just sitting there. Called the shop and they told us to bring the bike back. They checked for sharp edges on the rims and replaced the tube at no charge.
After riding my new Trek Verve + I canโt imagine going back to riding my hybrid! I love the gentle lift up hills! The assistance is amazing! The staff at the Wausau Trek store took their time to make sure we were well informed when researching our first E-bike! My new bike is beautiful! Iโm so very happy with this purchase!
I took a golf cart into the store due to a bad tire...while this was something "out of their wheelhouse" they went out of their way to help me and now I have a brand new-like tire!! The TREK folks are great to work with.
John is great! Quick turnaround even with the holiday. Bike rides like brand new. I have been a loyal Trek customer since the 1980s and it is nice to have a local store .