Best service I’ve had in 10 years of being a consumer. Very knowledgeable. Staff includes people I can see being friends with outside of business. Very approachable and cool people
The customer service at Sugar Land Trek is first class. Just great support overall. Neighbourhood feel with personal touch. Mechanics do a great job and front of house very attentive and do everything to Please. .
I have used Trek Sugar Land for years since they were Society bicycles. The staff is very knowledgeable. Derrin is an outstanding technician, always on the money with his recommendations and repairs.
The staff are very friendly, inviting and down to Earth. During my first visit, I was immediately greeted, but not pressured or harassed to work with an employee or buy any items. They confirmed that they would work on brands other than Trek as well. Product prices were the same as other retailers and the best part is that they are open seven days throughout the week.
My bike's service was performed the same day and within a few hours. I will definitely keep Trek as my new bike shop for all of my upcoming cycling needs.
A+ overall experince with them.
Amazing team! They took great care of me with my new bike. Very knowledgeable and explained well all the details! I highly recommend them anyone looking for great bikes!