Mike at Trek Summit ALWAYS provides the best service. I've sent many customers to Summit to see Mike because he cares deeply about each person's experience and does everything he can to assist.
Jerry, the team member who helped us was absolutely wonderful. He picked up the phone when I initially called and answered some general questions I had with great professionalism and enthusiasm. When I arrived the same day just a few minutes after I called I asked for him by name because I was so impressed with how he fielded my inquiry. Jerry did not disappoint! We were greeted with a warm welcome, all
of our questions were thoroughly answered. Jerry instilled confidence and se ended up making a purchase that was right for us thanks to his guidance, expertise and genuine concern for our satisfaction. What further impressed me was that while Jerry was ringing us up, his colleague installed a kickstand we purchased without Jerry even having to ask him. Jerry's team member was happy to assist and Jerry (and we) were very appreciative for the time savings and seamless experience. Trek makes a variety of great products but Jerry and his team at Trek of Summit make it the clear choice for your cycling needs. Thanks to all!
The store presence makes it very easy to go and shop for bikes and accessories. Staff is incredibly friendly and personable. If there is a question they don't know, they will go above and beyond to get the answer for you. I am very glad for that level of service and the experience, the store visit was what sold me on getting a Trek.
I love everything about Trek bikes. The quality, the look, the feel. The service at Trek Summit from Jerry and Joe was amazing. They let me take some bikes for a ride, so I felt comfortable and confident making my purchase.
Every time that I go to the store I have a great customer service and they always able to help me out when I need it, I really appreciate it and I recommend it to anyone , thanks.