Your staff is exceptionally well trained and has phenomenal knowledge of products and how to explain the service being provided due to wear issues. Kudos to whoever is responsible for training and customer service! I had a retail shop for 31 years and am quite impressed with the service levels of this staff!
The staff are always friendly and willing to answer any questions. Thank you for the quick turn around on my bike tune-up. I was a few days off from my complementary tune-up but they honored it anyways.
Always fantastic service from these guys. Brought my bike in for the first tune-up years, plus a freewheel replacement. A week later it's like brand new! Pedals smooth as butter and it's back in tip-top shape!
The Trek in University Place has the best customer service of any local bike shop. The employees are friendly, helpful, and knowledgeable. They are willing to help walk in issues without hesitation. Their service is very much appreciated!