Trek Bicycle Tacoma University Place
3050 Reviews
Recent Reviews:
July 13, 2025
Alex Slobodyanik
I am extremely satisfied with the service and attention I received at this Trek location!
Initially, I jumped to conclusions and rated the store as "fair", but now I see that I was wrong. These guys will go an extra mile to make sure that the customer is completely satisfied!
I have brought in my road bike a couple of weeks before Seattle-To-Portland ride to figure out why the shifting was glitching. The intake guy recommended to replace the rear derailleur, which I have done. However, the problem did not go away and my first impression was that I paid the money but did not get the solution I was anitcipating. I rated their services as "fair".
To my surpirse, Isaiah, the manger, followed up with the call a couple of days after the derailleur fix. He was very considerate and suggested to insepect my bike second time. Eventually, Isaiah found the true problem, got it resolved, and went an extra mile preparing my bike for the long ride. The service has been done in time before my ride. My bike looked better than when I got it a few years ago - everything polished, deep cleaned, working like clockwork.
I have just completed the STP 2025 enjoying riding my bike every mile of the route!
Next time, I am definitely bringing my bike for the service to this location! I am sure these guys will not disappoint anyone!
July 9, 2025
Louis Hancock
July 6, 2025
D.O.
We were customers of Old Town Bike for over thirty years starting in Gig Harbor, and always appreciated their service department. Well, Trek in University Place service is as outstanding as Old Town Bike was. And we will definitely purchase our next bike from you guys.
[FIRST NAME REMOVED] & Kathy [LAST NAME REMOVED]
July 2, 2025
S.L.
June 29, 2025
Trina Murphy
June 15, 2025
Reina Molnar
Isaiah helped me pick out the ebike and showed me how it worked when it was ready for pick up. He was very friendly and polite. He seems quite knowledgeable and made the whole process an enjoyable experience. The store was clean and everthing was presented in a professional manner. I would highly recommend Trek Bicycle to anyone looking for an ebike or enjoys bike riding.