Great customer service. Very responsive to my needs. Didn’t treat me like a know nothing old lady. So many bike shops don’t make women feel comfortable and can be intimidating. This was not the case at the Trek store in tallahassee! Would highly recommend this shop to all my cycling and non- cycling friends.
I brought my bike in for some service as I haven't ridden it in several years. The staff at Trek were extremely helpful and kind and very knowledgeable. I had my bike back ready to go the next day. Great service and wonderful staff!
My Trek bike is of superior quality. I've owned several different named brands of bikes but this Trek bike is by far the best.
I recently had a check up service done on my bike and I very pleased with their thoroughness.
I’ve owned at least a half dozen Trek bikes over the years. You can’t go wrong with Trek. Their technology and geometry is always cutting edge. Surprisingly, my current main rig is a Specialized. Regardless, I still take it to Trek for service because the staff and techs are so accommodating and efficient. When other shops are two weeks out, Trek almost always has me back on the trails within days, and on some occasions, the same day. When you love riding, hearing your bike will be down for a couple weeks just doesn’t cut it.
My son and I have purchased several bikes over the past few years and, most recently, two Trek Rails. My bike quickly had chain and rear wheel failures. But, Trek stood behind their product. And, Kaley and Avery’s team made quick repairs with outstanding customer service attitudes.