The Trek store had great inventory, and the staff was friendly, knowledgeable, and helpful. Delivery of my bike from another store was easily arranged by one associate, and another helped load the bike into my car the day I picked it up. The bikes was certainly pricier than what I could have paid elsewhere, but the customer service and quality are worth it.
Excellent work performed on my bike and on time as scheduled. This included new tires front and rear, new brake pads front and rear, new chain, new bar tape, total clean. Bike performed very well during 50 mile ride. Would not hesitate to return for future service. Thank you Sean and technician staff at Trek Towson.
Sue was so friendly and helpful we really enjoyed working with her on this investment. We have been on the trail every day this week and the bikes have performed beautifully.
Walked in 5 minutes before close to get a tire tube and 3 employees stopped what they were doing to help me find the right size. Awesome service. Thank you.
We’ve had our e-bikes serviced at TREK for 6 years and really like working with them. they are friendly, responsive with great expertise in bike maintenance. I don’t know what we’d do without them.
Products speak for itself…. The services and the people behind the services @ my Trek store (Towson) are A-1. They know their stuff and anticipate what I need all the time; saving me time and also helping me be an informed and educated customer.