Michael was super knowledgeable and personable. He was really intentional about finding out the customers needs and meeting those with the right product. He asked really great questions upfront and took notes to be reminded of what we were looking for. He was accommodating to showing us different options in our price range, adjusting the bike for the test ride. As a first time bike buyer I trusted Michael had my best interest at heart!
I want to thank Michael for his great customer service and going above and beyond to get me the perfect bike!
I have worked at Nordstrom in the retail/customer service industry for over 30 years and I really appreciate it when Iām on the other side as a customer and I am the recipient of great service.
Thank you Michael for making my experience of buying my first electric bike an awesome one.
Trek is lucky to have you and your depth of experience on their team!
Appreciated how helpful the staff were and the detailed explanations about why they were recommended parts be replaced on my bike (came in for repair and service)
I love this Trek store. I always receive phenomenal service when either purchasing a bike, equipment or getting a tune up on my bike. They have beautiful designed bikes for the entire family. The staff has not only been professional but engaging when providing our family any service. Both of my children, ages 7 & 11, recently grew out of their bikes and buying experience here was unmatched.
This store is the greatest bicycle shopping experience I've ever had. The manager Kim and her crew are extremely knowledgeable, professional, and really listen to the customer's needs. Everything I've needed for my bike build, Kim has either provided or found a solution. For as long a live in Seattle I will shop nowhere else but Trek Tukwila. Thank you for helping my cycling goals š