The Manager of the store is outstanding. I had a small hiccup, and she was on top of it immediately. I was really impressed that she reached out to me, even though I was unaware that she was going to do so. Thank you for the wonderful customer service.
Kim was extremely helpful in my Burley Bark Ranger trailer purchase as well as configuring my Trek Allant 9S electric bicycle to tow the trailer. The shop also installed the required shaft. Cairo helped load the trailer. Thank you too all!!!!
Professional service. I love working with people who are enthusiastic and knowledgeable about their field. I felt kind of bad having my old rusty bicycle for service, while I am taking the bicycle to Burning Man.
I like the people the best.
When problems arise they are quickly resolved in a fair and plesant manner.
I am fully confident that any future cycling needs and wants can be met by the excellent people who help customers at the Tukwilla Trek bicycle shop.
Where to begin?! From the moment I entered the store I felt welcomed and comfortable. The shop smells good, the floor is clean, everything is tidy and the customer amenities truly made this a luxurious experience. I wasn’t walking into another grease shop, I wasn’t met with judgmental looks. I was able to ask Kim anything and everything. She understood exactly what I needed and made the whole process easy! Can’t wait to come back.