Yes, I'm very happy with Trek Rail 7 gen 3 that I bought so far. Mario hooked me up with great service, professional and technical assistance and with a smile. Joseph was helpful as well. Everyone made feel comfortable with each question I asked.
I would like to thank Ben, Lane and Jared for the customer service and the insight teaching me on the components of my shifters. A Teach & Be Taught moment. 1st Class.
I was so excited to get work done on my bike at the same time I entered the shop!
It was a quiet Friday, and I lucked out.
Thanks to Mario, he stepped in to do the work and also recommended other issues that needed to be fixed. I was so happy to leave knowing my bike was ready for my Century ride the following weekend, and ALL of their staff is amazing!
It's been quite some time since coming to this shop, but VERY pleased that I did!!!
Peggy
Purchased a high end pedal assist hybrid from another shop (in AZ). They didn’t tighten ANY bolts and the bike started falling apart as soon as it got on the road. Stopped by Trek in Ventura and Mario and his compadres had me back on the road in no time! Everyone in the shop was incredibly friendly and helpful. The shop is well laid out with a ton of great inventory and good prices!! 10/10 recommend!!