Service personnel went over and beyond expectations. Tried to fix my issue as quickly and painlessly as possible. Tried the most conservative route first before exploring other options. Keep trying to fix my issue until it was completely resolved.
This is an extremely well-managed store where everybody is friendly and available. They were able to fix an issue that popped up as I was riding, and they identified the problem with the brand new bike super quick. There is no way that I would have figured this out on my own, given the fact that this is a carbon gravel e-bike. Imagine that two mechanics jumped on this immediately and said that these were motor mounts that weren't torqued correctly by the factory.
Ronne was fantastic. He expertly helped me fix my mountain bike and consulted on tire selection for my road bike. He also saved me a trip by reminding be to buy sealant for tubeless tires.
The bike mechanic was very accommodating when I needed a bike serviced on very short notice for 50 miler and the shop had a two week backlog on tune-ups. He inspected the bike which is 25 years old and hasn’t been ridden in a decade, changed the tubes and seat while we waited. Excellent customer service.
Excellent service. During a long bike ride this past Sunday, i bent the rear rim when i tried to avoid a child. I took the bike to Trek Vienna and the tech took care of me right away. Super happy about that, which enabled me to continue my ride. Thank you.