Their service and attitude has always been a 10 out of 10. I came in with a broken shifter cable and was 20 miles from home. They had me back on the road in less than 15 minutes. Simply amazing.
I recently purchased a new trek to replace my aging road/tri bicycle. Alec was super helpful, knowledgeable and I didn’t feel like he was trying to push the sale. It was stress free. I also purchased new pedals and chose the wrong type for new shoes I had at home. I brought the bike back and without questions he switched me out and sent me on my way.
I’ve had Trek bikes for many years. They are great, quality, durable bikes. The service at the Vienna, VA store was excellent. Very helpful and professional.
I was helped by Aiden, who was friendly, knowledgeable, and just amazing. He suggested the perfect bike for me along with apparel. I will certainly return to this store!