The staff is very friendly and and bike tech savy. The store had the difficult to find fuel xt gen 6 large 2025 at a discounted price. However there was a large selection of bikes right there in the store. I would highly recommend that location.
Staff is extremely friendly and helpful. I'm also amazed about how patient they are...they listen and answer every question, regardless of how mundane it might be. I really enjoyed discussing with them and learning so much about bikes.
Trek takes great care of me. I have purchased two wonderful bikes from them and have had numerous service needs. They treat me like I am their only customer but that’s how they treat everyone.
The sales people are amazing. The ability to maintain the service from the previous iteration of the shop to today is noteworthy and appreciated. Same location, same great people, great service and fantastic.
I'll say it again - and again and again. Regardless of who works at the Vienna store each and every one of them is exceptional, friendly, willing to help at a moment's notice. From the expert techs in the back to the fun-to-chat-with front liners - wonderful people. I've been working with them for as long as it has been a TREK store and the story is always the same - 10 out of 10. Kudos to you all and thank you for all your help and service.
My son outgrew his bike. Him and I went to Trek store in Vienna to see what they had available. Our sales person was Karl and he walked us through the sale all the way through accessory. It was a very good experience all the way around.