I was very happy with the service tech that was working in the back the day that I took my bike in for a tire problem he took care of me right away being that I was getting ready to go on a ride with my brother and his wife, but he did not have to do me right away but he did so I appreciate it. He was very nice very friendly. Every time I go into the Vienna store. I always get great service hats off to the whole team in the Vienna store.
The staff are knowledgeable and understand bikes. They also understand their customers' varied needs -- training wheels to Digital Shifters. No complaints over the YEARS I've been seeking their assistance with my bikes.