The mechanic explained everything to me at a level I can understand and was patient with my questions. The staff is knowledgeable. Thank you for assessing my bicycle even though I had not bought it from Trek. I will be back for more products and services. Thanks!
The staff at Trek Waco was exceptional. I came up from Austin to buy the bike that I’ve had ann eye on for 2 years and it was ready to go at the price I wanted. They test drove it out for me, made me ride it, too and made some minor adjustments and explained everything to me. I would recommend them if you are in the market for a bike.
The Trek store in Waco has been welcoming and helpful since day 1. The new manager made a seamless transition and kept up the good vibes that the store has always had!
Everything, but what keeps me going back to Trek is the excellent customer service. They are always very polite and they explained everything to me. English is my second language and they always have time to explain me things in different ways