Really well informed sales staff helped me tremendously to choose the right bike for me. Then they went the extra mile to make sure the bike was in perfect condition before I took it home, and found that there was a problem with the frame. They quickly found the same bike at another shop and had it delivered to their shop within days! Excellent communication and customer service!!
The representative that helped me with repairing my bike was very knowledgable and was genuinely concerned about my concerns and needs. Very customer centered business!
It was a quick service. In and out. My only complaint is there is not a welcome, I'll be right with you when you walk in. Other then that. It's a nice, clean store. You probably can find any and everything you need.
While I've never owned a Trek bicycle I have purchased parts and other items sold by the Trek shop in Waldorf to enjoy the MTN bike hobby. The store has an excellent vibe and the ownership and employees both provide an excellent bike shop experience that is not always easy to find. This is a great place to go to get advice, buy much needed equipment, and get a new bike if you are the market.
Liz was an absolute godsend for advice and aid. She got my bike all patched up and ready to go in record time and was fun to talk to while she worked. I will absolutely be sending people to your shop, and specifically to Liz, in the future! Thank you so much for the help!
The service provided by Trek was outstanding. The staff was polite, courteous, and very professional. The staff was very patient in answering all questions. I could tell they really enjoyed doing what they did.