Staff is friendly, knowledgeable and happy to help. Shop has a good inventory of bikes and accessories. If parts are out of stock they come in quickly.
We're relatively new to biking and I appreciate their expertise and willingness to help. We loved out first Trek ebikes but outgrew the battery. We just dropped those off for Level 2 service and picked up our new Trek ebikes. We appreciated the honesty and help from the service department. We wanted to put on better/offroad tires on the old bikes and they were a great help. Mike was a great help in picking out our new ebikes. We thought we wanted mountain ebikes but LOVE the bikes Mike helped us pick.
Diagnosed the problem with my brakes quickly. When the fix wasn't quite right, they corrected it immediately and made it right. I trust them and will definitely be back.
The sales personnel were extremely knowledgeable and they patiently walked me through the required steps to maintain my bike. I would definitely recommend this shop to family and friends.