We were on a bike trip from Holland Michigan to Porthuron Michigan. We bike repair needs. I .called them got directions. They got me in and took care of repair above my expectations
Awesome service! I had a flat during a local ride event which they fixed. They were busy as a larger store but they got me out in short time. I was able to finish the event. Great group.
This is my first REAL bike purchase. The employees (Jackson) was very helpful. Recommended items that I would need, even though I thought it was to much, I really appreciate his help because after my first ride today, the items were used 😁. Thanks for all of your help and I will recommend walled Lake Trek to everyone.
The products are high quality with awesome warranties, either with the Trek company directly or the folks in the store, who are always happily willing to help you out. I j'adore the friendly and welcoming atmosphere of the Trek - Walled Lake store, and have for years; approachable and generally upbeat, not pushy, glad to answer any questions, or even just glad to chat about biking adventures or your nephew's favorite colors for his bottle cage :) During this particular purchase, our sales associate was all of the above and just about the nicest person I've encountered in a while. I'm so glad he was able to assist my sister and I in picking out my nephew's new "big boy bike" (he's now six! and ready for gear shifters and hand breaks!) - which I should add he absolutely LOVES and almost tried hopping on without shoes and helmet, yesterday! Thank you, we will all absolutely be back for future service and purchases!
Cal is extremely knowledgeable, and willing to go the extra mile to take care of things, even under short notice. The team shows passion about the products and customers. The service manager Jordan takes care of bikes as if it were his own.
I enjoyed your customer service overall from the day of drop off to the day of pickup of my bike. Cal was great at drop off and Owen I believe at pick up. Cal was very knowledgeable of the products when I inquired about a bicycle pump and bell.