Service was great. Same day turnaround on a fender installation. Only complaint is that my handle bars were rolled but my dual side mirrors were not adjusted, rendering them temporarily unusable. I had to adjust to correct them myself.
Warminster Pennsylvania location:
The customer service, knowledge, great attitude, and honesty of the employees at this location is incredible. Definitely impressed with the manager Jerry. Somebody should recognize this guy.
This was my first time in this store and the first time in a long while that I’ve been in a trek store at all. Definitely have earned my future business. Wow.
My first time visiting this Trek store. Jerry helped adjust my new 2020 Domane. He also adjusted my daylights after noting it was angled less than ideal for the purpose. Lastly did the inspection for the City to Shore MS 150 ride. Excellent service.
The guys were friendly and helpful. Started work on my bike immediately and finished in 10 minutes - I couldn't believe it - AND charged me a very reasonable price. I liked the experience all the way around and as such I would highly recommend TREK BIKE
Staff was approachable, knowledgeable and willing to discuss my questions about products I was looking at (helmets/pedals).
Both staff members were busy working when I walked in but I was immediately greeted and one of them immediately broke off from what they were doing to see if I needed help with something.
Plan on going back soon for a potential bike purchase.