Trek Bicycle Washington D.C. Georgetown
3857 Reviews
Recent Reviews:
April 3, 2026
K.W.
April 3, 2026
Thor Morales
I love trek bikes, but I love Trek customer service and bike shop service even more. I feel like I’m at my neighborhood bike store. I always get professional, reliable service and feel valued as a person first and then as a customer. My Trek store is not super close to my home, but it’s worth the drive.
April 2, 2026
Amit Babber
I recently visited the Trek Bicycle shop due to an issue with my bike’s gear set, and I must say the experience was outstanding. Mr. Alex attended to my concern with great patience and professionalism. He carefully listened to the issue and resolved it within just a few minutes by replacing the faulty part.
I was truly impressed by his efficiency, expertise, and courteous approach. It’s rare to find such prompt and customer-focused service. I had a wonderful experience overall and would highly recommend Trek Bicycle shop to all cycling enthusiasts looking for reliable and excellent service.
March 30, 2026
Anne Kunze
March 28, 2026
T.N.
March 27, 2026
B.A.
March 27, 2026
S.L.
March 19, 2026
R.A.H.
March 15, 2026
Jonathan Saxton
Went there with a group for an overall orientation to bikes and accessories and especially to those that can be used both everyday but also for fun races or even mini-triathlons. It was fascinating and incredibly helpful. Chris, our ‘guide’ was extremely personable, clear, and sensible. You can tell he and the shop are about having a relationship with the customer and being able to help all sorts of riders with all sorts of questions, doubts, worries, expectations, and goals — and understanding that these will often change as the customer becomes more experienced, takes on new goals, etc.
The shop itself is definitely full-service and full of all the latest and greatest gear and clothing. There was even a rather extraordinary bike there being tuned up in preparation for a race across some part of Africa!
Altogether, I was very impressed and felt very comfortable with the idea of a return trip soon to talk about my own objectives and needs. Actually, can’t wait!
March 12, 2026
L.X.
March 9, 2026
S.B.
Service staff was very attentive, knowledgeable, and helpful.
I am reluctant to be negative about anyone, but I need to let Trek know that this was in contrast to the Clarendon store (my closer option) where twice last summer (2025) the staff did not listen to our issues carefully , and did not fix the problems on the bicycle.