I ordered my bike online to have it delivered to the store. The bike was well adjusted, and the staff were very attentive. Will buy our bikes at Trek again.
Customer service at this location during every visit /phone call is wonderful - will definitely be returning for future service even though it’s not the closest bike shop to my home.
I like that I get first class customer service and the repairs or upgrades are done professionally and within a reasonable time frame. I feel I can trust the staff and their advice.
Trek in Georgetown was very responsive in replacing a damaged tire on my gravel bike at the end of my ride from PIT to DC on the GAP/C&O trail. Thank you for the benefit of your prompt and good assistance.
The amount of customer service that came with the bike. The instructions were well provided. The amount of care. My bicycle was scratched on the left brake. It rides well. Thanks for the test ride. The amount of the ability to register the bike so many different places. The bike can be insured. My first Trek at a decent price plus the discounts stayed within my budget. The new challenge is to actually repair the bike on my own. The amount of warranty and how to maintain the bike.
Chris and the team were super friendly and helpful. Quick on the email responses, and they adjusted the rental bike to all my measurements. The bike was ready, and they gave solid advice on the trail I was riding. It was easy and seamless. Thanks for a great experience! I recommended to all my friends :)