Special shout out to the team memeber who assisted us with proper selection of an eBike. She was great to work with and we're sure to come back for more stuff!
Tim was knowledgeable and I didn’t feel like he was giving me a hard sell. He made sure I had everything I needed to train for the charity ride I will participate in come June.
Problems generated on a Saturday. Brought to Wayne's Trek on Sunday at noon. Greeted at door, issues identified. Matters fixed expeditiously. Out on patrol along Chester Valley Trail by 1300. Reasonable prices. Good service. Very happy with service. Thanks.
Very knowledgable and friendly staff helped my 11 year pick out his bike. I also like the kids grow program that will allow us to get money towards a new bike if he outgrows this.
I have been to all of the TREK stores in this area and this one is by far the best one for me. I am a senior and this store seems to hire more experienced employees that understand my needs. The service is excellent and the deals on the old Bontrager accessories are great! This store is a little further from me but worth the extra travel time!!
I am writing to express my sincere gratitude for the incredible experience my son and husband had at your shop yesterday.
What started as a simple flat tire repair turned into a wonderful learning opportunity. The young gentleman who assisted us was incredibly patient—he didn't just fix the tire; he took the time to teach my son how to change the inner tube himself. He even encouraged my husband to film the process so my son could refer back to it and provided the exact tire specifications for future purchases.
Yesterday was the Lunar New Year's Eve, and this year marks the Year of the Horse in the Chinese zodiac. This act of kindness and professional mentorship made our holiday celebration even more memorable. It is rare to find a business that treats its young customers with such care and empowers them with new skills.
We wish your shop a very prosperous and successful Year of the Horse! We will certainly be returning for all our cycling needs and will highly recommend you to our friends.
Best regards,
Tim was incredibly informative and took so much time with my husband and I we were looking for the right indoor cycling shoes. I am a spin instructor at a local club and I am going to refer all my riders to the shop because I am so impressed with Tim's expertise and the 5 star service. Thank you for such a positive experience.
Awesome job problem-solving my bike! Colin did an excellent job tuning my bike and getting me ready for the season. Tim and his team are the best around!
I was very impressed with both the quality of the bike and the overall customer experience. The staff were knowledgeable, patient, and genuinely helpful in making sure I found the right fit without any pressure. The bike itself feels exceptionally well-built and rides smoothly — you can tell there’s real attention to detail in the design and craftsmanship. From start to finish, it was a great experience.