My bike is great! I use it everyday for my main transportation. I recently had it serviced for the first complimentary check-up and the staff did everything to ensure it was right and ready for me when I picked it up. The tires and brakes were adjusted to where they should be and it looked like they did a detailed cleaning of the entire frame. I would highly recommend this Trek store. The service and bike quality is worth checking out.
I brought in my 2015 Emonda for a bottom bracket creak and Curtis was very helpful in getting the frame warrantied. I felt that Curtis was very hospitable and was a strong advocate for my case. He was prompt in communication, and throughout the entire process I felt I was well informed of the situation. I got a new bike through the warranty service and the whole experience turned a bad situation into an exciting one. I felt that having a Trek bike ensures you will always be taken care of by a company that stands by its products. I've already recommended Trek to a friend looking for a gravel bike, and I will continue to recommend Trek.
I love the trade up program for kids! We love your bikes! Friendly service, their bikes are excellent quality. We love the colors and styles! I don't see us buying any other bikes. We will definitely be back!
Great service. I came in for new mountain bike shoes. Curtis was very helpful. He asked questions to understand my riding and made good recommendations. I ended up with the perfect shoe for me - that I didn’t know existed. And they were on clearance - almost 80% off!
I’ve shopped Trek in Wenatchee, Wa for a number of years. I have been extremely impressed with Eros (not sure of spelling). He is a great customer service individual. Prompt, courteous and knowledgeable. I give him a 100% .