Danny, Matt, Mark and the entire team at the Westlake Village Trek Bike store are awesome and their customer service far exceeds any other bike shop which I've used in the last 35 years. Highly recommend them to all in need of bikes, equipment and service!
I brought my wive’s bike in for some service on a Saturday fully expecting to drop it off and pick it up in a few days. The staff at the Westlake Village Trek store are always so professional and friendly. They performed the service I needed and I was on my way in less than 30 minutes. I would highly recommend this store to anyone needing a new bike or service on their bike. Thank you! [FIRST NAME REMOVED] H.
The tech services team is a strong asset to Trek WLV! The crew is Knowledgeable, courteous, even looking around the corner to offer advice and improvements in ride experience!
I took my E bike in for maintenance and new tires. Mark was extremely helpful and knowledgeable with all my questions. He took the time to explain the problem that I was having with my bike and showed me what was happening. I was very appreciated of his knowledge and patience and he had great advice. Mark is an asset to this company with great customer service. I appreciate all his help and taking good care of my bike in a timely matter. I have been a customer to this location of trek in the last four years and they are definitely the best of the best of bike shops. Thank you for always giving the best service.
Colleen
The Trek Westlake store is the best. Constantly going above and beyond for their customers. Last week, I couldn’t make it to the store, so Danny personally delivered my new pedals to my house. What amazing customer service. Danny and the crew are true professionals who always want the best for their customers!