Trek Bicycle Westlake Village Googlemaps

   3708 Reviews
3835 E. Thousand Oak Blvd
Westlake Village, CA 91361
(302) 479-9438
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Recent Reviews:


Friendly staff, and courteous service make this shop stand out.
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Very helpful and friendly staff
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Really competent and helpful service technician. DJ was really thoughtful and he followed up with me a couple of times to let me know his analysis and progress on securing the needed parts for the repair. He was amazing!
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The service department is always helpful. They take great care of my Trek bike!
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Good bikes, easy to learn and use, great service from Brittany and Dan (Zach, not so much)
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Helpful service and advice, prompt reasonable repair, and a huge beautiful showroom with probably over 100 bikes of all types. Impressive!
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Good selection of e-bikes, great service.
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Matt is great as the Service Manager. Helpful with some tube purchases.
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The service person was very helpful and came out to my car to look at the bike saving me from taking it off and on again. I can’t remember his name, but really knowledgeable and nice!
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Everyone at the store is so friendly and helpful. I always get great service there! Thank you all so much, you are a great part of the community.
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Excellent service and very friendly and professional staff!
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Talk about a team/staff that goes out of their way for the customer. I was in search of the perfect bicycle, and all the members (not the manager) of the team at Trek in Westlake/Thousand Oaks went out of their way to find me the perfect bike and keep me informed throughout each and every step. The initial bike I got, an XL Verve 3, ended up being too big for my 6'1 frame. Suggestions were made and all of the suggested were based on what my needs were; I never felt that an attempt was made to sell me something that I did not need. Almost each day, a team member reached out to me with an update. In the end, a low-bar L Verve 2 seemed to be what was perfect for me. The team now has my pervious bike and the new one. They will take all the accessories off of the 3 and put them on the 2. Can't wait to pick up my new bike tomorrow and ride into the sunset. Thank you, Trek! All of you, you have been amazing. I wish every business out there was as professional and polite as you.
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Good store support with buying new road shoes
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Grate service !
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I am not a hardcore cyclist, I like to go into a store and be taken care without the assumption that I know anything or without judgement that I don't know anything. All that staff at Trek Bicycles have been patient and kind with my questions; knowledgeable and forthcoming with their responses. It wasn't easy getting my bike as I had certain requests and a deadline. Even though, that does not require an emergency response on their end, the folks at Trek, especially Zach worked hard to make sure all had proper communication and that my bike would have all of the things requested. Mark made sure the bike pass inspection until he was satisfied with the shifting (because I had something changed) among other things. Even when there was a delay or a snafu, Zach took the high road and made the uncomfortable calls to let me know. Not only do I like all of the staff, I trust them. I feel like I was taken care of and more importantly, so was my bike. :) Thank you
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Great customer service and care! Excellent quality bikes and equipment and love the experience!!
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Great service, great attitude and a low price
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Took my Emonda in for a Level II tune up and it had a big rattle going on. Got it back and it looks and rides like new, great work. Apparently my cassette had loosened and that was making noise All good now!
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All bikes are high quality, clothing fits well and the staff is very helpful and ride themselves so they get what you need and have so much insight.
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Great people and great service. Product speaks for itself.
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