Trek Bicycle Westlake Village
3698 Reviews
Recent Reviews:
September 4, 2025
I.T.
Talk about a team/staff that goes out of their way for the customer. I was in search of the perfect bicycle, and all the members (not the manager) of the team at Trek in Westlake/Thousand Oaks went out of their way to find me the perfect bike and keep me informed throughout each and every step. The initial bike I got, an XL Verve 3, ended up being too big for my 6'1 frame. Suggestions were made and all of the suggested were based on what my needs were; I never felt that an attempt was made to sell me something that I did not need. Almost each day, a team member reached out to me with an update. In the end, a low-bar L Verve 2 seemed to be what was perfect for me. The team now has my pervious bike and the new one. They will take all the accessories off of the 3 and put them on the 2. Can't wait to pick up my new bike tomorrow and ride into the sunset. Thank you, Trek! All of you, you have been amazing. I wish every business out there was as professional and polite as you.
September 2, 2025
M.B.
I am not a hardcore cyclist, I like to go into a store and be taken care without the assumption that I know anything or without judgement that I don't know anything. All that staff at Trek Bicycles have been patient and kind with my questions; knowledgeable and forthcoming with their responses.
It wasn't easy getting my bike as I had certain requests and a deadline. Even though, that does not require an emergency response on their end, the folks at Trek, especially Zach worked hard to make sure all had proper communication and that my bike would have all of the things requested.
Mark made sure the bike pass inspection until he was satisfied with the shifting (because I had something changed) among other things.
Even when there was a delay or a snafu, Zach took the high road and made the uncomfortable calls to let me know.
Not only do I like all of the staff, I trust them. I feel like I was taken care of and more importantly, so was my bike. :)
Thank you
August 29, 2025
V.B.
August 28, 2025
Chris Marsh
August 25, 2025
Jesse Sanchez
August 24, 2025
James Polisini
Mark took time to mount two tubes in stubborn TLR tires after these wheels had been run as tubeless for two years. He demonstrated the option of using a spray bottle of polish to lubricate the installation. I wanted to install the tubes, as this will be stored at a vacation house and likely not ridden often. I bought the last bottle of polish that was in-stock. Jim P
August 19, 2025
J.D.
August 19, 2025
Timothy Nanson
August 11, 2025
Shalita Antebi
August 7, 2025
K.M.
August 7, 2025
Pat Hamlin