The store is really nice. Everyone was very helpful. The pricing for service was clear when I dropped off my bike. They got the work done faster than I was expecting.
Always ready to assist with any questions. Staff will listen and act accordingly as if you are working together side by side to make the correct purchase or correct repair or adjustment. I have purchased 5 bikes when it was Race Pace and the change to Trek and all have been good transactions.
Truthfully, there was no pressure to actually buy anything or to show interest in something I was not even there to look at. The sales staff was very nice and really concerned about my needs about why I wanted to buy a new bicycle.
I had nothing but the absolute best customer service while getting my daughter outfitted for a bike to participate in NICA and the Carroll County Copperheads team.
Jason #1 & #2 (just the order that we met them) were awesome in explaining the different levels and educating us on all things MTB to get our 11 year old set up for her first season.
From bike ordering to pick up and ensuring she was aware of how the bike functioned to swapping out the pedals, every trip to Trek was a great one. How lucky we are that a local store has the best employees!
Everyone in this store is top class. The service you receive each time is just amazing. Staff members take the time to explain why/what when you ask them questions. Can’t say enough about positive experiences each time I come back.
Helpful staff. Looking at the present and future needs of a child on a bike. Kids bike can be later traded in for 50% of the original price. The person had my granddaughter to test drive several different bikes comparing a larger kids bike versus a small adult bike that is was clear she would be fully into in a few months,
Trek has wonderful customer service. They seem to really back up their product. We are so happy we chose to purchase our bikes at Trek in Westminster. Jason is awesome.
We needed an emergency repair for a flat tire as we were heading out on a bike ride. I didn't get the name of the person who helped us but they had our flat tire repaired in 10 minutes and we were on our way to a bike ride.