I needed a bike pump and found during check out even the pump has a 2-year warranty because I bought it there. They’ve a knowledgeable and friendly staff.
I had my bike serviced for the spring. It needed a few things and the techs explained everything they were going to do and why I needed it. They spent time with me. Always enjoy going in there. Nice people. Friendly. Knowledgeable.
I have bought several bikes from the Williamsburg Trek in the last few years and also have had service done when needed. Michael and the rest of the staff and very helpful. I will continue to go there and use their services.
I've bought two bikes from Trek now, and have been very happy with both! The staff are universally friendly and helpful. Was very happy to be able to really try out the bike I was interested in by riding it into the housing development behind Trek's shopping center.
The young man who waited on me was one of the most polite and courteous salespeople I’ve encountered in a long time. He was friendly, attentive, and made the whole experience pleasant. It’s refreshing to see such great customer service—he’s a real asset to your team. 😊