My old classic road bike was in need of hard to find campy parts for a complete tuneup and the guys had passed on the information on where I could aquire them. They did a great job and the old road bike rides great again !!! Thanks so much for the smile. Joe N
Brought my bike in for maintenance. Everyone that helped me with the process was professional and a pleasure to deal with. Work was completed in a timely fashion and the bike was delivered to me. The bike looks and rides like new.
everyone was very friendly and bike was fixed perfectly. also I left my helmet with bike and it showed up with the bike after repair when I went to pick it up.
The very pleasant and knowledgeable employee replaced my bike tires quickly. He explained everything thoroughly. I was very pleased. Any future business I have will be at your shop! Kudos to that fine, young man!
The sales person - Lisa who worked with my son and myself making sure to cover every detail. My son is 9 and had a lot of nerves about riding a larger bike and she made sure he was super comfortable and safe. A really excellent experience. He has ridden his bike every day since!
I received my product well before having it delivered....fortunately, I was able to travel to the store to get my inner tubes and I also learned something too
My most recent purchase was a helmet. I needed advice on the right helmet for the kind of riding I do, and I needed help with fit. The store was very busy but the employee asked the right questions and listened to my concerns. I am 73yrs and hadn't bought a helmet since I first started riding 11 years ago. Customer service at the Wilmington, DE location is excellent. I have been to this store in the past for adjustments and service to my bike (and my husband's bike), as well as apparel and accessories. I'll be back!
Excellent service to adjust bicycle shifting problem, replace worn FX bike saddle and add phone holder to e-bike. Connor and Grant were professional, courteous and knowledgeable about Trek products and services for my wife and I. Great experience. Paul