The sales people and mechanics in this store are very helpful and friendly. The mechanics have helped me and my son with different problems on several occasions on the spot as walk ins. They are great!
Best place to bring your bike - any brand! - for a tune-up, new accessory, or to shop for a new one! The staff was friendly and extremely knowledgeable about biking and safety. I brought an old Schwinn we had in our shed for a tune-up and they made it look brand new! I took my son with me to try it out and they had him ride it and offered pointers on how to break, stop, kick-off, and what type of helmet he needed. I couldn't be more pleased! We have two other bikes that need the same treatment. I'll be bringing them right to Trek!
There is a wide assortment of high quality bicycles and accessories. The staff was knowledgeable and friendly. The facilities were in good order despite bringing in a new shipment of bikes while I was visiting.
Alban, the store manager, has helped me a few times now and has been nothing but helpful. He is very knowledgable on the bikes and overall cycling. In addition, every time I have worked with him, he has been very committed to getting me the exact product that works for me. Definitely recommend going to Trek Wilmington!
Everybody always does everything nice and treats me like family however, this last visit I was rather surprised that after having $189 tuneup when I rode around the block the back brakes didn't grab it all and I think the young man's name is Nate, who rode it around And then had Jim ride it and they switched out the pads, but I was surprised being that they had the bike for over a week and a half that they had not Remefied that in the initial tuneup. Alban Lisa Connor everyone is always always wonderful. That was just surprise
Aldan was so professional and this is the second bike purchased by my family this month. We are very pleased with the attention we received and our new bikes!