Excellent service from Trek Bramhall and Trek. Over 25 years of cycling this is the second time that the Trek crash insurance policy has covered crash damage, with the repair and wheel replacement completed within a week.
Went to check out a bike, they left us to look around and as soon as they hear we wanted some advice we had help.
Ordered biked online and it was ready for pick up so quickly. No notes!
Great service, extremely helpful with sound advice and guidance on parts, options and upgrades for my bike.
Staff demonstrated patience, humour and clear concise explanations to questions asked.
3rd trek bike. 1st one from the Bramhall store. Customer service was second to none. Went out of their way to help me get what I wanted at a fantastic price.
Bike was fitted with new jockey wheels and gears indexed. Work was done on the spot while I waited which was very helpful. Bart was very friendly, helpful and thorough in the work he completed. He realigned my rear mech hanger, removed a link from the chain and updated the firmware in the mech. I went for a ride yesterday and the gears worked perfectly so I am very happy.
Customer service from Jon was excellent. He explained the options to me. When I went to collect the bike he gave me the introductory guide to bike maintenance. Thank you.
The team at Bramhall are very knowledgeable and informative in relation to their products and services that they offer. Each time that I've popped in, I've never come away disappointed.