Charlie was kind, professional and he knew what he was talking about he understood what I wanted and needed and offered me exactly what I was looking for.
Went to the Eastside Trek store to do routine service on my bike, Carlos promptly took care of my bike. He answered all of my questions and also gave me great information on other bikes that I was interested in. Great customer service!
The customer service was great and I learned some knowledge about what I need to protect my tires in El Paso. The bike was also ready when they told me it would be.
I really appreciate the quality and reliability of Trek bikes. Whether it's road, mountain, or hybrid, your products always deliver a smooth, durable ride. What stands out even more is your knowledgeable and friendly staff—every time I’ve come in, I’ve felt like I was getting honest advice tailored to my needs, not just a sales pitch. The in-store service and maintenance options are a huge plus, too. It’s clear Trek stands behind their products, which makes me feel confident as a customer 👍🏼