Store is open when I need it. TREK MADONE has been a lifelong favorite bicycle for me. Parts , service and mechanics are always available and that is greatly appreciated by me. Charlie and Robert do an amazing job every time.
Charlie was kind, professional and he knew what he was talking about he understood what I wanted and needed and offered me exactly what I was looking for.
Went to the Eastside Trek store to do routine service on my bike, Carlos promptly took care of my bike. He answered all of my questions and also gave me great information on other bikes that I was interested in. Great customer service!
The customer service was great and I learned some knowledge about what I need to protect my tires in El Paso. The bike was also ready when they told me it would be.