Trek El Paso is very upfront with their cost and if there are any changes they contact you before proceeding. There are no hidden or surprise charges when you pick up your bike. Unfortunately, this is not true of the other major bike shop in El Paso.
The gentleman who is the manager/owner (not 100% sure) is amazing! Every single time we have been there he goes up and beyond to help us and make sure that we are knowledgeable about the equipment buy. Thank you TREK and keep up the good work.
Knowledge of store managers of maintenance and recommendations. EP West has definitely made a customer for life as I will only go there for all of my bicycle needs; both MTB and street.
-Ryan
they were very professional and helpfull theu completed my work order very quickly and did a great job of letting me know the status of the work order. I will use them again!