Recent Reviews:
May 21, 2025
C.D.
Greg was very helpful and knowledgeable. Quickly fixed my handlebars onsite and I was on my way. Thank you.
The young woman that works in front is incredibly smart and great at her job too. I was only curious about the bikes...not wanting to buy...she walked me through and showed me all the new fun bikes. I learned a thing or two ;) Thanks again, Trek Downers Grove!
May 21, 2025
M.J.
May 15, 2025
Sue Cicero
I recently wanted to get back into biking so I stopped by my local Trek store because I used to own a Trek years ago. I really didn't expect to buy a bike that day because I was just beginning to look. But I was so impressed with Trek bikes, and especially the sales staff, that I bought one in less than 30 minutes. I wish I had my salesperson's name because he was so knowledgeable and helpful, without being pushy. When I went back to pick up my bike the following week, I had two different salespeople and they were just as friendly and helpful as my first one. I'm sold on Trek bikes and services!
May 14, 2025
Tom Ealy
May 13, 2025
C.P.R.
May 13, 2025
F.W.
May 8, 2025
Danielle Duarte
May 7, 2025
James Hagearty
Before I even asked someone to bring my Trek bike in from my car (I am 88 & handicapped), a very nice gentleman, as soon as I walked through the front door, asked if he could help me. Together, we unloaded the bike, brought it into the store, and he and three other gentlemen made themselves available to me . . . . . I had six (6) "projects" for them to resolve.
Long story short: I have never had such outstanding customer service in my life! Each gentleman took one of my issues and resolved it with a big smile!
After this contact, Trek of Downers Grove has a new customer for LIFE! Thanks guys! You are the BEST of the BEST! Jim Hagearty
May 6, 2025
Ed Lange