Great products and great team of techs. Very helpful and willing to get into the details. One suggestion, before moving forward with replacing parts, double check with the customer. This way, they can weigh in on spending the extra $ versus the expected cost. Thanks again for the tune up and the bike is working great!!
Tyler and Chris at Trek Sheboygan are great to work with. Super friendly, knowledgeable and willing to look for solutions and options for parts, etc. And they work hard to get repairs done as quickly as possible to get you back on the road. Just like this Saturday afternoon when I came in a couple hours before closing and they knew Sunday would be a great day for a ride and they said they would do the repair right away since they figured I'd probably want to get out for a ride the next day, before I even asked about timing.
Had a similar great experience last year with some extensive repairs and part replacements before a 5-day biking trip.
Trek products have a good reputation, which is why I chose to buy from Trek. The convenience of having a local store also sold me. If I ever need service, it's just a short 4 miles away.